Olivia (Oli) Grant
Altamont,NY
Summary
Dynamic Client Service Specialist with a proven track record at Rare Breed Veterinary Partners, excelling in client relations and problem resolution. Known for enhancing client satisfaction through exceptional communication and attention to detail, while streamlining processes to boost operational efficiency. Passionate about delivering outstanding service and fostering positive client experiences.
Overview
10
10
years of professional experience
Work History
Client Service Specialist
Rare Breed Veterinary Partners
Troy, NY
10.2023 - Current
- Assisted clients in scheduling appointments and managing inquiries, ensuring efficient communication.
- Provided support in handling client concerns, addressing issues promptly to enhance satisfaction.
- Coordinated with veterinary staff to ensure accurate information flow and service delivery.
- Updated client records in management systems, maintaining data integrity and confidentiality.
- Streamlined appointment scheduling processes, enhancing overall operational efficiency.
- Developed training materials for new hires, fostering consistent service standards among team members.
- Provided knowledgeable service and support for all customer needs.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Managed client accounts with attention to detail, ensuring accurate billing and recordkeeping.
- Streamlined internal processes for improved efficiency and timely service delivery to clients.
CNA
St Peter's Health Partners
Troy, NY
09.2019 - 08.2022
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs, documenting changes and reporting to nursing staff promptly.
- Maintained cleanliness of patient rooms and shared spaces, adhering to infection control protocols.
- Supported nursing staff with patient care tasks, fostering a collaborative environment.
- Provided emotional support to patients and families, enhancing overall care experience.
Housekeeper
St Peter's Health Partners
Troy, NY
06.2018 - 09.2019
- Performed routine cleaning duties in patient rooms, ensuring high standards of hygiene and safety.
- Maintained cleanliness in common areas, enhancing overall patient and visitor experience.
- Assisted with inventory management of cleaning supplies, optimizing resource allocation.
- Collaborated with healthcare staff to address specific sanitation needs effectively.
- Implemented efficient cleaning techniques, reducing time spent on daily tasks.
Cake Decorator
Hannaford Supermarket
Troy, NY
04.2016 - 05.2018
- Decorated cakes using various techniques to enhance visual appeal and customer satisfaction.
- Assisted in managing inventory of cake decorating supplies to ensure availability for daily operations.
- Maintained cleanliness and organization of workstations to comply with food safety standards.
- Collaborated with team members to create custom cake designs based on customer requests and preferences.
- Implemented efficient workflow processes to streamline cake decoration tasks and reduce preparation time.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
Education
High School Diploma -
Lansingburgh Senior Highschool
Troy, NY07-2018
Skills
- Telephone skills
- Strong empathy
- Money handling
- Exceptional communication
- Documentation skills
- Creative solutions
- Paperwork processing
- Document management
- Email etiquette
- Call management
- Remote work capabilities
- Client retention strategies
- Compliance requirements
- Regulatory compliance
- Reporting requirements
- Record preparation
- Customer support
- Outbound calling
- Client relations
- Complaint handling
- Follow-up skills
- Client support
- Payment processing
- Meeting deadlines
- File management
- Sales strategies
- Order processing
- Customer education
- Account management
- Service recommendations
- System documentation
- Sales documentation
- Payment reminders
- Prescription order management
- Call triage
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Excellent communication
- Computer skills
- Understanding customer needs
- Customer service excellence
- Team collaboration
- Calm under pressure
- Active listening
- Verbal and written communication
- Problem resolution
- Teamwork skills
- Relationship building
- Customer relations
- Phone etiquette
- Microsoft office
- Data entry
- Stress tolerance
Timeline
Client Service Specialist
Rare Breed Veterinary Partners
10.2023 - Current
CNA
St Peter's Health Partners
09.2019 - 08.2022
Housekeeper
St Peter's Health Partners
06.2018 - 09.2019
Cake Decorator
Hannaford Supermarket
04.2016 - 05.2018
High School Diploma -
Lansingburgh Senior Highschool