Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Technical Skills
Timeline
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Chahat Dahiya

Chahat Dahiya

Vaishali, Sector 4

Summary

Experienced professional in technology roles with expertise in software development, system administration, and technical support. Strong problem-solving skills and a focus on performance optimization. Proven track record managing projects and collaborating with teams. Committed to continuous learning and staying up-to-date with industry trends to drive organizational success.

Overview

5
5
years of professional experience

Work History

Management Trainee (Team Leader)

Genpact India PVT Ltd
06.2023 - Current
  • Utilized leadership skills to oversee US-based project, providing guidance to finance team in portfolio management.
  • Effectively handled all aspects of international accounts, such as managing foreign currency fluctuations, diverse payment methods, and international trade finance procedures.
  • Maximized operational efficiency by leveraging in-depth understanding of the company's business activities.
  • Employed data analytics tools to identify trends in customer payment behavior, predict potential delinquencies, and forecast cash flow.
  • Demonstrated expertise in authorizing and scheduling payments to vendors.
  • Directly managed a team of 7 A/R Specialists accountable for overseeing a portfolio ranging from $250M to $300M.
  • Directed the personal development and training initiatives for A/R Specialists to cultivate effective leadership skills.
  • Led individual and team meetings while conducting annual performance reviews.
  • Offered assistance to A/R Specialists in handling escalated accounts
  • Ensured timely resolution of credit issues and maximized revenue collection.
  • Specialized in maintaining strong vendor relationships through effective negotiation of payment terms, resolution of disputes, and timely payments
  • Contributed to the success of the country's leading tech corporation through my work in its accounts department.

Process Advisor SME

Barclays Bank PLC
Noida
06.2022 - 05.2023
  • Commercial Credit Cards and Additional Cards Application.
  • Delivered high-value projects through the utilization of strategic planning and resource management expertise
  • Managed correspondence and successfully resolved matters concerning Block Reissue
  • Utilize data analytics tools to generate insightful reports on process performance metrics (e.g., cycle times, error rates)
  • Conducted in-depth analysis of process data to uncover trends, identify root causes of problems, and pinpoint potential cost-saving opportunities
  • Streamlined operations with the integration of business process management software
  • Worked closely with the Risk Management department, guaranteeing compliance with regulations in all processes
  • Assisted in the development of process improvement initiatives, including Lean Six Sigma and Kaizen projects.
  • Provided guidance to teams on best practices related to process design, implementation, and maintenance.
  • Developed training materials and conducted workshops to educate stakeholders on process optimization strategies.
  • Identified key metrics for measuring success of process implementations and monitored progress against goals.
  • Led root cause analysis activities to determine underlying issues impacting organizational performance.
  • Monitored customer feedback systems to identify areas where additional process enhancements could be made.
  • Facilitated meetings between various groups within the organization as part of change management activities.
  • Established protocols for monitoring compliance with established policies related to standard operating procedures.
  • Mentored junior team members in developing their skillsets related to process improvement initiatives.
  • Collected, tracked and evaluated current business and market trend data.

Data Associate Machine Learner

Amazon Development Centre
Gurgaon
09.2019 - 05.2022
  • Implemented standardized queries to ensure data accuracy and error identification
  • Played a key role in improving efficiency by reducing handling time and enhancing the accuracy of data output.
  • Proficient in leveraging deep learning technology for the purpose of improving text understanding and creation, emulating the nuances of human language.
  • Acquired in-depth understanding of labelling standards and offered support to global facilities.
  • Converting data into digestible business intelligence and actionable information using tools like Power BI and Microsoft Excel.
  • Applied proficiency in Power BI and Microsoft Excel to extract valuable insights from data, effectively communicating them to stakeholders and senior management.
  • Experience in creating hierarchies in Power BI reports using data visualization like bar charts, line charts, pie charts, forecast charts, and graphing.
  • Created interactive dashboards, reports and KPI scorecards to enhance data analysis and decision-making.
  • Diving deep into large data sets to answer specific business questions using Microsoft Excel, SQL, and Power BI.
  • Developed and provided essential performance measures, reports, and indicators to evaluate the operation team's progress.
  • Deliver assigned SLAs and KPIs, like data analysis tasks, with high efficiency and quality in a fast-paced environment.
  • Maintained consistent database security and integrity through logging, audits and transaction monitoring
  • Measured progress through analysis of operational improvements against KPIs.
  • Audited the accuracy of existing databases by running tests against sample datasets.
  • Maintained or updated business intelligence tools, databases or dashboards.
  • Provided training sessions on how to use different software tools used for processing data.
  • Leveraged software to compile and model data.
  • Adhered to compliance and privacy policies and procedures to maintain confidentiality and information protection.
  • Created spreadsheets or other documents using data from internal or external sources.
  • Provided technical support for existing reports, dashboards or other tools.

Education

Masters -

Jesus And Marry College
New Delhi
01.2021

Post Graduation Diploma in Management - Intellectual Property Rights

Indian Academy of International Law
New Delhi, DL
01.2019

B.Sc - Electronic Sciences And Communication

A.R.S.D College, University of Delhi
New Delhi
01.2018

12th - Biology And Mathematics

C.B.S.E. Board
New Delhi
01.2015

10th -

C.B.S.E. Board
New Delhi
01.2013

Skills

  • Operations Support
  • Schedule Management
  • Workforce Management
  • Staff Training
  • Financial Administration
  • Vendor Management
  • Contract Management
  • Marketing promotions
  • Procedural improvements
  • Financial records analysis
  • Customer Relationship Management (CRM)
  • Staff Development
  • Employee Mentoring
  • Business Development
  • Strategic Planning
  • Customer acquisition and retention
  • Excellent written and verbal communication skills
  • Excellent problem-solving skills
  • Prioritization and time management
  • Report writing
  • Result Driven
  • Client assistance
  • Customer satisfaction
  • Business process management
  • Inventory Control
  • Payroll Administration

Affiliations

Amazon: Honored with 100 plus awards and tags for the outstanding work and being super active ad all rounder.

Barclays : Rewarded thrice for the quarterly best performances.

Genpact : Honored for extra work apart from BAU.

Accomplishments

Amazon : Appreciated for providing the buddy support to the three new joiners in short span with 100 percentile of result.

Barclays: Directly appreciated with the CEO and CFO of the project for cost cutting and giving intellectual ideas in process improvement in digitization.

Genpact: Frequent appreciations received from the clients on excellent work and quick resolutions on the years long pending concerns.

Technical Skills

• Microsoft Power BI: Data Visualization | Dashboards | Business Insight | Data Analytics | Power Query

• Programming Language & Database: Power Bi, AS400, PeopleSoft, SPS,AppXtender, My SQL

• Others: Microsoft Excel, Microsoft PPT, Outlook

Timeline

Management Trainee (Team Leader)

Genpact India PVT Ltd
06.2023 - Current

Process Advisor SME

Barclays Bank PLC
06.2022 - 05.2023

Data Associate Machine Learner

Amazon Development Centre
09.2019 - 05.2022

Masters -

Jesus And Marry College

Post Graduation Diploma in Management - Intellectual Property Rights

Indian Academy of International Law

B.Sc - Electronic Sciences And Communication

A.R.S.D College, University of Delhi

12th - Biology And Mathematics

C.B.S.E. Board

10th -

C.B.S.E. Board

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Chahat Dahiya