Chaille Clemmons

• Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
• Enhanced company performance by implementing strategic plans and overseeing daily operations.
• Although very rare, managed crisis situations effectively while minimizing disruption to daily operations.
• Drove revenue growth by expanding product offerings and identifying new market opportunities. For example, as a starter company without any existing book of business, I increased my book of business by $300,000 in the first year.
• Cultivated strong relationships with external partners to foster collaboration and maximize resources.
• Established a culture of accountability by setting clear expectations so future team members would understand what would be holding individuals responsible for results.
• Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.

• Built strong relationships with clients through consistent communication and excellent customer service.
• Educated clients on importance of adequate insurance coverage, fostering trust and loyalty among existing client base.
• Cross-sold insurance products to existing clients to reach sales targets.
• Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers. Earned many company awards, trips and bonuses.
• Established solid reputation within the community and the company as knowledgeable and reliable resource for all things insurance related.

• Responded to customer calls swiftly to resolve issues and answer questions.
• Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
• Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained high standards of customer service by building relationships with clients.

Took time away from my career to raise 3 children during their formative years. Continued to hone my skill set by the multiple leaderships roles I held at church. In addition, I lead multiple local missions' trips with our preteens and adult teams to Dominican Rep, Brazil, Haiti & Guatemala.

• Assisted in recruiting, hiring and training of team members.
• Established a robust training program for new hires, resulting in increased productivity and reduced errors in claim processing.
• Maintained current knowledge of industry trends, regulatory changes, and emerging best practices in claims management to inform strategic decision-making.
• Created a department wide manual outlining state regulations and laws for claim handling, state regulations for licensing procedures/requirements and continuing education requirements for 49 states. Manual became used company wide.
• Evaluated performance metrics for 30+ individual team members, providing constructive feedback during regular reviews to support ongoing development goals.
• Facilitated resolution of escalated customer complaints regarding claim decisions, restoring trust and preserving business opportunities where possible.
• Coordinated responses to regulatory inquiries or audits regarding claims operations, ensuring compliance with industry standards and legal requirements.
• Visited agencies countrywide with over $100,000 in premium, to establish their own personal claims and operational processes and standards.

• Managed a large caseload while maintaining strict deadlines and delivering consistent results under pressure situations.
• Mentored new hires on company policies and procedures, fostering a productive work environment within the team.
• Conducted investigations into complicated mid- and high-exposure claims.
• Provided exceptional customer service when addressing inquiries from clients regarding their claim status or policy coverage details.
• Recommended and set reserves based on expected payouts.
• Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly.
• When necessary, selected and managed expert witnesses and litigation managers for investigations.
• Collaborated with legal department on important claims.