Chaimaa Jaddad

• Deliver exceptional in-flight service, maintaining a caring and welcoming environment for guests.
• Efficiently solve problems and respond to in-flight emergencies with professionalism and calm
• Assist passengers by providing an elevated and smooth travel experience
• Collaborate with the flight crew to ensure seamless and safe flight operations
• Ensure full compliance with FAA regulations and Spirit Airlines safety policies
• Manage passenger inquiries and resolve complaints with a customer service-oriented mindset

• Promoted Marriott’s luxury vacation ownership and club membership packages, booking guests for the presentations and consistently meeting booking targets.

• Delivered personalized concierge services, offering tailored recommendations for local attractions, dining, and activities to elevate the guest experience.

• Conducted engaging presentations on Marriott’s exclusive club membership benefits, driving guest participation and meeting sales goals.

• Addressed guest inquiries and concerns, focusing on problem-solving and ensuring Marriott’s high service standards.

• Stayed informed on local events and exclusive promotions, enhancing guest experiences and achieving booking and revenue targets.

• Coordinated daily with the sales team to ensure sales targets and operational goals were consistently met.

• Prepared and analyzed daily, weekly, and quarterly sales reports, providing insights for strategic decision-making.

• Trained and mentored new hires, fostering team development and ensuring adherence to company standards.

• Conducted interviews for prospective employees, supporting recruitment and building a high-performing team.

• Managed the recruitment cycle for hospitality roles, primarily serving hotel clients.

• Built and maintained strong client relationships, providing tailored staffing solutions.

• Led talent sourcing and assessment to attract top-tier candidates aligned with client needs.

• Coordinated with hotel management to forecast staffing requirements and ensure a smooth hiring process.

• Mentored junior recruiters, ensuring high standards of performance and compliance.

• Provided exceptional customer service experience by greeting, listening and

assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products.

• Developed and strengthened interrelationships with clients.

• Successfully achieved and exceeded the monthly and sales goals.