Chaimae Hartout
Boston,MA
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
5
5
years of professional experience
Work History
Patient Experience Manager
Crothall Healthcare Services
05.2024 - Current
- Spearheaded initiatives focused on empathic communication, creating a more humanistic approach to healthcare interactions; developed training modules and workshops for staff members at all levels.
- Analyzed patient feedback data to identify areas for improvement and implemented targeted interventions for better outcomes.
- Collaborated with interdisciplinary teams to ensure the delivery of hospital HCAHPS goals are met.
- Implemented process improvements within clinical areas, enhancing operational efficiency while maintaining exceptional standards of care.
- Led regular team meetings to review performance metrics, discuss challenges, and develop strategies for continuous improvement in the patient experience domain.
Financial Billing Clearance
Connecticut Children's
04.2023 - 05.2024
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Researched and resolved billing discrepancies to enable accurate billing.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Project Manager
Circle Medical
11.2020 - 03.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH12-2023
Skills
- Cross-functional teamwork
- Analytical problem-solving
- Meticulous attention to detail
- Versatile in dynamic environments
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Patient Experience Manager
Crothall Healthcare Services
05.2024 - Current
Financial Billing Clearance
Connecticut Children's
04.2023 - 05.2024
Project Manager
Circle Medical
11.2020 - 03.2023
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
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