Chaise Russell
Waukee,IA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Athene
03.2023 - Current
- Responded to customer requests for products, services, and company information
- Handled customer inquiries and suggestions courteously and professionally
Document Management Specialist
Athene
07.2022 - 03.2023
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation
Claims Support Specialist
Farmers Mutual Hail
10.2021 - 07.2022
- Prepared and presented detailed reports to management on claims issues to aid in decision making
Account Resolution Specialist
Wells Fargo Credit Cards
04.2020 - 10.2021
- Processed payments and applied to customer balances
- Assessed individual situations and developed effective and appropriate resolutions
Account Resolution Specialist
Wells Fargo Home Mortgage
06.2019 - 04.2020
- Documented all actions performed and interactions with customers
- Assessed individual situations and developed effective and appropriate resolutions
- Processed payments and applied to customer balances
Education
Associate of Science -
Des Moines Area Community College
Des Moines, IA04.2019
High School Diploma -
Waukee High School
Waukee, IA05.2017
Skills
- Detailed- Oriented
- Communicative
- Adaptability
- Critical thinking
- Time Management
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Customer Relations
Timeline
Customer Service Representative
Athene
03.2023 - Current
Document Management Specialist
Athene
07.2022 - 03.2023
Claims Support Specialist
Farmers Mutual Hail
10.2021 - 07.2022
Account Resolution Specialist
Wells Fargo Credit Cards
04.2020 - 10.2021
Account Resolution Specialist
Wells Fargo Home Mortgage
06.2019 - 04.2020
Associate of Science -
Des Moines Area Community College
High School Diploma -
Waukee High School
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