Chaise Manning
Missouri City
Summary
Dynamic Patient Services Coordinator with extensive experience at MD Anderson Cancer Center, excelling in patient scheduling and care coordination. Proven ability to enhance operational efficiency and deliver exceptional customer service. Skilled in EMR systems and HIPAA compliance, fostering collaboration among clinical teams to optimize patient experiences.
Overview
10
10
years of professional experience
Work History
Patient Services Coordinator
MD Anderson Cancer Center
Houston
01.2024 - Current
- Coordinated front desk operations for high-volume oncology clinic, facilitating patient visits, diagnostics, and treatments.
- Serve as primary point of contact for patients, families, and clinical teams, delivering professional and compassionate service.
- Scheduled and confirmed appointments, ensuring accurate patient information and documentation in EMR systems to enhance patient experience.
- Collected co-payments and verified insurance to ensure compliance with financial and billing procedures, supporting clinic operations.
- Maintain strict confidentiality and compliance with HIPAA regulations.
Administrative Operations Specialist
U.S. Army
Fort Riley
01.2020 - 01.2024
- Coordinated patient services and managed personnel to streamline healthcare administrative operations.
- Oversaw records management, scheduling, and compliance to ensure operational integrity in the healthcare environment.
- Partnered with leadership to enhance workflow and optimize resource allocation.
- Implemented process improvements that enhanced team productivity and operational performance.
Operations Administration Manager
Atomic Bottle
Houston
01.2018 - 01.2020
- Led team coordination and optimized workflows to enhance service delivery effectiveness.
- Oversaw daily administrative operations, managing staff scheduling, financial oversight, and customer relations to ensure seamless operations.
- Implemented compliance and safety procedures to meet healthcare-related standards, enhancing operational integrity.
Financial Operations Associate
Wells Fargo
Houston
01.2016 - 01.2018
- Processed financial transactions for client accounts with accuracy and attention to detail.
- Managed client financial transactions, ensuring compliance with institutional policies.
- Reviewed and analyzed financial reports for compliance with company policies and regulations.
- Supported administrative and operational functions in high-volume financial environment, facilitating smooth operations.
- Collaborated with teams to resolve customer inquiries and account discrepancies efficiently.
Education
Doctor of Healthcare Administration (DHA) -
Capella University
Minneapolis, Minnesota11-2027
Master of Healthcare Administration (MHA) -
American Public University System
Charles Town, WV01-2024
Bachelor of Business Administration (BBA) -
Texas Southern University
Houston, TX01-2020
Skills
- Patient scheduling and coordination
- Patient intake and registration
- Insurance verification and copay collection
- Electronic medical records management
- HIPAA compliance
- Front desk operations
- Healthcare operations support
- Care coordination
- Team collaboration
- Customer service excellence
Timeline
Patient Services Coordinator
MD Anderson Cancer Center
01.2024 - Current
Administrative Operations Specialist
U.S. Army
01.2020 - 01.2024
Operations Administration Manager
Atomic Bottle
01.2018 - 01.2020
Financial Operations Associate
Wells Fargo
01.2016 - 01.2018
Doctor of Healthcare Administration (DHA) -
Capella University
Master of Healthcare Administration (MHA) -
American Public University System
Bachelor of Business Administration (BBA) -
Texas Southern University