Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Chaitra Manda

Chicago,IL

Summary

Experienced product manager / business analyst, bring in expertise in managing the entire product lifecycle, from concept to launch. Highly skilled in cloud, agile methodologies, stakeholder management, and cross-functional collaboration, and excel at task priority to meet tight deadlines. With strong communication and leadership skills, good at building strong relationships with both internal and external stakeholders and drive successful product / service development.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Product Manager

Abacus POS Systems
11.2021 - 03.2023
  • Led development team for B2B - Restaurant POS, Kiosk, Customer Display, Kitchen Display systems.
  • Re-engineered existing online ordering platform, improving customer interactions website usage by 20%.
  • Developed new UI/UX and selling features in new version, resulting in 10% revenue increase granting entry into new markets.
  • Collaborated with sales, marketing and support teams addressing more than 1,000 reported product bugs, increasing user satisfaction.
  • Implemented comprehensive support structure to resolve queries, leading to increased resolution rate of above 90% within 24 hours of issue submission.
  • Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
  • Handled team of 5 FTE and 5 contractors along with external stakeholders.

Senior Business Analyst

Minfy Technologies
01.2019 - 10.2021
  • Developed & launched AWS Well-Architected Review program, steering 40+ review cycles over 2 years with minimal risk.
  • Encouraged stakeholders to approach Well-Architected Review assessments analytically and offer unique insights to bring new understanding to risk management programs.
  • Facilitated active participation of stakeholders across managers / teams for every review assessment, achieving 85% on-time completion rate.
  • Spearheaded strategic initiatives to automate document reviews, reducing time spent on process by 30% while maintaining 100% compliance.
  • Conducted research of existing market offerings & trends for risk/benefit trade-offs & cost/value analysis of cloud services, creating an improved product portfolio.
  • Handled 2x Large Migration Projects 100+ VMs Industries: Entertainment, Mortgage.
  • Led In-house/Digital workshops with customers educating on Migration initiatives.
  • Managed key strategies of AWS Work-streams in collaboration with leadership and cross-functional business teams.
  • Coordinated across organisation to attain recognition in AWS Partner Network - through Competency projects

Business Analyst

Nikee Business Group
03.2018 - 12.2018
  • Assisted in jad sessions with business users and stakeholders to define project scope, to identify business process flows and determine whether any as-is and to-be proposed requirements are impacted by new development efforts.
  • Conducted requirements gathering session with users; facilitate requirement validation sessions, work-group meeting session, reach out to users through emails and schedule meetings to gather requirements.
  • Documentation of requirements to prepare business requirement documentation (brd), functional requirement documentation (frd).
  • Designed and developed flow charts, activity diagrams, decision trees and decision tables to support business requirements.
  • Worked closely with clients, business users, testing team and technical team to analyse technical constraints, issues, and risks.

Education

Master of Information Technology - Business Analysis

Swinburne University
Melbourne, Australia
2015

BTech: CSE - Computer Science

Institute of Aeronautical Engineering
Hyderabad, India
04.2012

Skills

  • Product Development
  • JIRA / Jira Service Management
  • Project Management
  • Agile Best Practices / Scrum Processes
  • Test Case Scenarios
  • Business Strategy Development
  • SQL
  • Excel / Google / Pivot
  • Incident Management
  • Content Creation
  • Requirement Assessment
  • Product Demos
  • Tableau

Certification

  • Agile Scrum Master, EXIN
  • Business Analytics, Indian School of Business
  • AWS Cloud Practitioner
  • Tableau Accredited

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Product Manager

Abacus POS Systems
11.2021 - 03.2023

Senior Business Analyst

Minfy Technologies
01.2019 - 10.2021

Business Analyst

Nikee Business Group
03.2018 - 12.2018

Master of Information Technology - Business Analysis

Swinburne University

BTech: CSE - Computer Science

Institute of Aeronautical Engineering

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Chaitra Manda