Chaka Becnel
Katy
Summary
Committed to fostering strong, lasting relationships between customers and companies by delivering exceptional service, actionable insights, and strategic support. Passionate about leveraging technology and data to enhance the customer experience and drive business success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr. Sales consultant
CarMax
Houston
01.2009 - Current
- Managed a portfolio of high-value clients, achieving a [X]% increase in retention rates
- Leveraged AI-driven analytics to predict customer needs and optimize engagement strategies
- Spearheaded process improvements that reduced churn by [X]% and increased upsell opportunities
- Collaborated with product and sales teams to deliver customized solutions and enhance customer adoption
- Led data-driven business reviews, providing actionable insights to drive customer growth
Front office manager
Crowne Plaza Hotel
Houston
01.2006 - 01.2009
- Developed and executed customer success strategies, improving Net Promoter Score (NPS) by [X] points
- Implemented automation tools to streamline onboarding and reduce time-to-value for customers
- Built long-lasting client relationships by proactively addressing pain points and offering tailored solutions
- Coordinated with cross-functional teams to align customer success initiatives with company goals
Education
Some College (No Degree) -
Southern University And A&M College
Baton Rouge, LASkills
- Customer Relationship Management (CRM)
- AI-Driven Customer Insights
- Client Onboarding & Training
- Retention & Churn Reduction
- SaaS & Subscription Management
- KPI & Performance Metrics
- Cross-Functional Collaboration
- Process Improvement & Automation
- Strategic Account Management
- Customer Feedback Analysis
- Salesforce
- HubSpot
- Gainsight
- Zendesk
- AI-Powered Customer Insights Tools
- Data Analytics & Reporting
- Project Management Software
Certification
- Customer Success Management, Salesforce, AI & Data Analytics
- Mentoring, developing new sales strategies
Projects And Achievements
- Successfully implemented a customer segmentation strategy that increased engagement by 90%
- Designed and led a customer education program that boosted product adoption and user proficiency.
- Recognized for outstanding customer advocacy and problem-solving, receiving employee of the month and of quarter also received ultimate club award
Professional Development And Affiliations
- Member of President club program
- Contributor to our CarMax cares program
Timeline
Sr. Sales consultant
CarMax
01.2009 - Current
Front office manager
Crowne Plaza Hotel
01.2006 - 01.2009
Some College (No Degree) -
Southern University And A&M College