Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Harley Spencer

Maplewood,MN

Summary

Dynamic sales professional with a proven track record at Walser Polar Chevrolet, excelling in sales consultation and customer retention. Expert in CRM software and negotiation, I successfully boosted sales revenue through tailored presentations and strategic follow-ups, fostering strong client relationships and ensuring exceptional service. I have knowledge on multiple brands and process.

Overview

11
11
years of professional experience

Work History

Sr. Sales Consultant

Walser Polar Chevrolet
03.2021 - Current
  • Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
  • Boosted sales revenue by developing and implementing effective sales strategies.

Sales Associate

AutoNation
07.2019 - 03.2021
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Took customers at a fast pace and ensured smooth transactions.
  • Handled follow up and ensured all promises were met.
  • Answered customer questions about sizing, accessories, and merchandise care.

Pit Boss

Grand Casino Hinckley
06.2018 - 07.2019


  • Oversaw table game operations seamlessly, ensuring smooth transitions between shifts and optimal gaming experiences for patrons.
  • Conducted thorough investigations into suspected cheating or irregularities, maintaining the integrity of games and protecting casino assets.
  • Evaluated dealer performance regularly, providing constructive feedback to improve accuracy and efficiency in game operations.

Blackjack Dealer

Grand Casino Hinckley
03.2015 - 06.2018
  • Enhanced customer experiences by providing exceptional service and maintaining a professional demeanor at the blackjack table.
  • Demonstrated flexibility in scheduling availability to accommodate peak periods or special events within the casino.
  • Handled sensitive situations such as intoxicated players discreetly, ensuring minimal disruption to other guests'' enjoyment.
  • Handled hundreds of thousands in cash out and buy in transactions each night.

Manager in Training

McDonald's
02.2014 - 05.2015
  • Enhanced team performance by implementing effective training strategies and management techniques.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
  • Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.

Education

High School Diploma -

Mora High School
Mora, MN
07-2014

Skills

  • Sales consultation

  • Outbound sales calling

  • Interpersonal and written communication

  • Negotiation expertise

  • Sales presentations

  • CRM software

  • Team building

  • Closing techniques

  • Customer retention

Accomplishments

    I won best of the best from Walser in 2021 and 2022.

Timeline

Sr. Sales Consultant

Walser Polar Chevrolet
03.2021 - Current

Sales Associate

AutoNation
07.2019 - 03.2021

Pit Boss

Grand Casino Hinckley
06.2018 - 07.2019

Blackjack Dealer

Grand Casino Hinckley
03.2015 - 06.2018

Manager in Training

McDonald's
02.2014 - 05.2015

High School Diploma -

Mora High School

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Harley Spencer