Willie Green
Summary
Dynamic Sr. Sales Consultant with a proven track record at Teleaffects, LLC, and Kaplan Test Prep, enhancing customer retention and boosting sales through expert negotiation and Salesforce proficiency. Excelled in interpersonal communication, leading teams to exceed targets with innovative strategies. Achieved significant revenue growth by leveraging outstanding problem-solving abilities and a customer-centric approach.
Overview
21
21
years of professional experience
Work History
Sr. Sales Consultant
Teleaffects, LLC
11.2013 - Current
- Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
- Conducted regular training sessions on product knowledge, enabling team members to effectively sell complex solutions.
- Negotiated contracts with clients, securing favorable terms to drive profitability.
- Utilized SalesForce system to track activities and set appointments.
- Cultivated existing customer relationships and built rapport with new clients using extensive product knowledge and 24-hour return call policy.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Identified and resolved issues regarding sales and business strategy.
- Trained personnel in proven consultative sales approaches, as well as sales and follow-up processes.
- Performed 150 marketing calls per day to establish weekly appointments.
- Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
- Explained important information regarding features and functions for various products so that customer was knowledgeable.
- Spearheaded initiatives aimed at improving internal processes for increased productivity among team members.
- Boosted sales revenue by developing and implementing effective sales strategies.
- Exceeded customer requirements with accurate and deliverable solutions.
Retention Specialist
Kaplan Test Prep
07.2003 - 11.2013
- Increased customer retention rates by developing and implementing effective loyalty strategies.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
- Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
- Evaluated current customer retention strategies and recommended improvements.
Education
Technical High School
Springfield, MASkills
- Sales consultation
- Interpersonal and written communication
- Outbound sales calling
- Negotiation expertise
- Salesforce proficiency
Timeline
Sr. Sales Consultant
Teleaffects, LLC
11.2013 - Current
Retention Specialist
Kaplan Test Prep
07.2003 - 11.2013
Technical High School
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