Chaka Tyson
Atlanta,GA
Summary
Performance-driven, detail-oriented Product Owner/Manager with 13+ years of experience working cross-functionally to develop, deploy, and manage technical, data-driven products. A highly adaptable and effective leader who's used in-depth experience as a Product Owner, Scrum Master, and QA engineer to transition multiple engineering teams to agile development methodology. An excellent communicator who's comfortable breaking down complex concepts to both technical and non-technical audiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr. Technical Project Manager
Northwestern Mutual
07.2023 - Current
- Drives large-scale, cross-functional initiatives within the Information Risk & Cybersecurity organization serving 6,700+ home office and field advisors
- Owns project plans and developmental roadmaps for 30+ engineers across 3 agile teams, overseeing initiatives from conception to implementation, providing agile coaching and consultation to product owners/team leads as necessary
- Steers strategic vision and communication with executive leadership, developing process efficiencies that support 75+ engineers across 4 business verticals ensuring fidelity to the organization's tactical and budgetary goals
Sr. Product Owner
Northwestern Mutual
09.2021 - 07.2023
- Owned product roadmaps, product backlogs, prioritization, communications, and feature roll out for two agile teams responsible for the Enterprise Directory, AWS IAM, Azure AD, and RACF product development, increasing team development velocity by 12% and 20% respectively
- Worked closely with cross-organization development teams to gather and translate detailed functional requirements into fully formed actionable user stories
- Leveraged data analysis tools such as Tableau and Power BI to create KPIs, measure effectiveness, and assess utilization for in-flight product enhancements, facilitating more efficient data-driven decision-making
Sr. Product Manager
Comcast Corporation
06.2018 - 09.2021
- Managed developmental roadmaps, cross-functional integration, and real-time Salesforce application operations streamlining sales processes and improving data accuracy, delivering $37M in revenue across different business lines
- Partnered with order management, sales, and operations teams to understand and improve quality of life for Comcast's 8.8K daily active Salesforce users
- Coordinated with cross-functional executive leadership to design & implement business process improvements to Comcast Business' order management systems
Product Manager
Comcast Corporation
03.2016 - 06.2018
- Launched Frictionless – an order management application which reduced avg. sales cycles from ~3 days to 1, and customer's time-to-install by ~10 days – via collaboration with developers, front-end sales reps, and executive leadership
- Synthesized user-behavior & sales metrics of competing order management applications to drive ideation of Frictionless features geared to increase adoption
- Presented sales & user metrics used to communicate overall effectiveness, and market adoption rates to Executive Sales Leadership
Technical Product Owner
JPMorgan Chase & Co
09.2013 - 03.2016
- Redesigned mobile application aesthetics, workflows and functions to better serve cardholders who were small business owners, ultimately doubling its user base, and increasing its app store rating by 2 stars
- Collaborated across business and marketing functions to create and maintain project roadmaps, while anticipating and mitigating any development roadblocks
- Developed and executed both iOS and Android test scripts to ensure application's fidelity to business requirements
Technical Analyst
JPMorgan Chase & Co.
07.2010 - 09.2013
- Partnered with Application Operations team leadership to develop internal tools, automating workload management for ~20 team members spanning 3 countries
- Collaborated with application developers to diagnose and resolve day-to-day disturbances to Consumer & Community Banking server environment
- Analyzed team performance metrics to create automatic scorecards on which team's (~20 users) performance was based
Education
Bachelor of Arts - Computer Science, Mathematics
Morehouse College
Atlanta, GA05.2010
Skills
- Product Demonstration
- User Acceptance Testing (UAT)
- Customer Relationship Management (CRM)
- Data Management
- Data Analysis
- Managing Multiple Projects
- Engineering Team Development
- Roadmap Development
- Product Development
- Leading Without Influence
- C, C, C#, Java, JavaScript, SQL, HTML, Visual Basic, ASPNET, Ruby on Rails
Certification
PMI-ACP (Agile Certified Professional)
Scrum Master
Scrum Product Owner
Timeline
Sr. Technical Project Manager
Northwestern Mutual
07.2023 - Current
Sr. Product Owner
Northwestern Mutual
09.2021 - 07.2023
Sr. Product Manager
Comcast Corporation
06.2018 - 09.2021
Product Manager
Comcast Corporation
03.2016 - 06.2018
Technical Product Owner
JPMorgan Chase & Co
09.2013 - 03.2016
Technical Analyst
JPMorgan Chase & Co.
07.2010 - 09.2013
Bachelor of Arts - Computer Science, Mathematics
Morehouse College