Chakell Higgs
Atlanta,Ga
Summary
Seasoned healthcare professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Student Nurse Extern
Northside Hospital Atlanta
07.2023 - 01.2024
- Supported nursing staff in administering medications, monitoring vital signs, and managing patients'' needs.
- Enhanced patient care by assisting with daily living tasks and providing emotional support to patients.
- Contributed to a positive patient experience by providing compassionate care and maintaining a clean, safe environment.
- Observed surgical procedures closely, gaining insight into pre-and post-operative care protocols for successful outcomes.
- Worked alongside experienced nursing professionals to learn new procedures.
- Assisted patients with personal hygiene requirements and monitored conditions to update nursing staff.
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
Phlebotomist
Piedmont Atlanta Hospital
05.2016 - 12.2020
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Medical Assistant
Southeastern Primary Care Providers
04.2014 - 04.2016
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed EKGs and other tests based on patient presentation in office.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Conducted community outreach events to promote wellness initiatives and expand access to healthcare services within the local area.
Phlebotomy Supervisor
Emory Adventist Hospital
03.2010 - 02.2014
- Developed and implemented a comprehensive employee training program for new phlebotomists, ensuring consistent performance standards.
- Managed daily operations of the phlebotomy department, ensuring smooth workflow and timely completion of tasks.
- Provided ongoing coaching, feedback, and professional development opportunities for phlebotomists within the organization.
- Maintained open lines of communication with staff members, addressing concerns and providing guidance as needed to foster a positive work environment.
- Cultivated strong working relationships with other healthcare professionals within the organization to facilitate efficient patient care coordination and information sharing.
- Interviewed and hired phlebotomists and office personnel for Emory Adventist Hospital.
Phlebotomist
Southern Regional Health System Inc.
06.2007 - 03.2010
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Laboratory Support Services Technician
Emory Hospital (Wesley Woods/Winship Cancer Institute)
09.2005 - 06.2007
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Handled insurance verification tasks using Cerner and Meditech to validate patient insurance information.
Phlebotomist
Halifax Medical Center
09.2004 - 07.2005
- Verified patients' identification for proper sample collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Laboratory Assistant
Florida Hospital Memorial Division
06.2003 - 09.2004
- Performed venipuncture using various techniques including straight needle, butterfly needle, syringe methods to accommodate diverse patient needs.
- Handled insurance verification tasks using Meditech and Cerner to validate patient insurance information.
- Collaborated with interdisciplinary teams to achieve project goals within specified timelines and resource constraints.
- Built strong relationships with patients through clear communication and empathetic care during blood draws.
Education
Bachelor of Science - Nursing
Chamberlain University
Atlanta, GA05.2024
Associate of Science - Health Sciences
Georgia State University
Atlanta, GA05.2021
Vocational Certificate - Medical Assisting
Daytona State College
Daytona Beach, FL08.2002
Certificate - Patient Care Technician
Daytona State College
Daytona Beach, FL11.2000
Skills
- Phlebotomy (Over 20 years experience)
- Customer Service
- Verified patients' identification for proper sample collection
- Certified in CPR/AED
- Complex Problem-Solving
- Time Management Proficiency
- Interdepartmental Communication
- Injection Administration
- Verified patients' identification for proper sample collection
- Team Leadership Abilities
- Employee Training and Development
Certification
- BLS American Red Cross, 8/2023-8/2025
- Neonatal Resuscitation Program (NRP) 10/23/2023-10/31/2025
honors awards
- Deans' list Chamberlain College of Nursing 2023
- National Honors Society with Sigma Theta Tau 2023
- Honored for outstanding phlebotomy skills and excellent customer service 2016-2020
- Associate of the Quarter /Emory Adventist Hospital 2012
- Certificate of Commendation x2/ Emory Hospital 2013/2014
- Deans' list 2000- 2002 / Daytona State College
Professional References
- Professor Monique Carter, Chamberlain College of Nursing, (678) 592-4955
- Kellye McRae RN/BSN, Piedmont Atlanta Hospital, (910) 374-8333
- Dr. Latecia Egesi, Chamberlain College of Nursing, (630) 670-1412
- Professor Mollie Ellington, Chamberlain College of Nursing, (678) 833-4123
Timeline
Student Nurse Extern
Northside Hospital Atlanta
07.2023 - 01.2024
Phlebotomist
Piedmont Atlanta Hospital
05.2016 - 12.2020
Medical Assistant
Southeastern Primary Care Providers
04.2014 - 04.2016
Phlebotomy Supervisor
Emory Adventist Hospital
03.2010 - 02.2014
Phlebotomist
Southern Regional Health System Inc.
06.2007 - 03.2010
Laboratory Support Services Technician
Emory Hospital (Wesley Woods/Winship Cancer Institute)
09.2005 - 06.2007
Phlebotomist
Halifax Medical Center
09.2004 - 07.2005
Laboratory Assistant
Florida Hospital Memorial Division
06.2003 - 09.2004
Bachelor of Science - Nursing
Chamberlain University
Associate of Science - Health Sciences
Georgia State University
Vocational Certificate - Medical Assisting
Daytona State College
Certificate - Patient Care Technician
Daytona State College
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