Cha'Keylah Heard
Birmingham,AL
Summary
Dynamic and motivated professional with over 5 years of customer service, sales, marketing, and insurance experience. Recognized for building strong client relationships, driving results, and excelling in fast-paced environments. Skilled in team collaboration, brand representation, leadership, and medical office administration with proven adaptability across multiple industries.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Life Insurance Agent
Liberty National Life Insurance
01.2023 - 01.2025
- Consulted with clients to assess insurance needs and provide tailored solutions.
- Built long-term relationships and increased policy retention rates.
- Consistently met and exceeded sales targets.
Insurance Specialist
[Company Name]
01.2023 - 01.2025
- Assisted clients with health and life insurance enrollment and claims processing.
- Educated policyholders on coverage, benefits, and available healthcare options.
- Maintained compliance with HIPAA and company standards while managing sensitive client data.
Medical Office Coordinator
[Clinic/Hospital Name]
01.2023 - 01.2025
- Scheduled patient appointments and coordinated medical records across departments.
- Supported insurance verification, billing, and patient intake processes.
- Provided administrative and customer service support in a high-volume medical environment.
Assistant Manager
Buc-ee's
01.2021 - 01.2023
- Supervised daily store operations, ensuring compliance with company standards.
- Trained and coached staff to enhance customer service performance.
- Handled inventory, merchandising, and scheduling for high-volume retail operations.
Caregiver (Mentally Disabled)
PHP
01.2017 - 01.2019
- Provided compassionate care for individuals with mental disabilities.
- Balanced operational duties with caregiving responsibilities.
Carhop / Caterer / Server
Sonic / Efinna's
01.2016 - 01.2017
- Delivered quality customer service in a fast-paced food service environment.
- Assisted with catering operations, ensuring timely and organized delivery.
Sales Associate
Right Stuff Thrift Store
01.2012 - 01.2014
- Provided customer support and maintained sales floor organization.
- Assisted with merchandising and inventory management.
Education
Associate of Arts - Education
Jacksonville State University
08.2016 - 04.2020
Diploma -
Leeds High School
Skills
- Customer Service & Sales Excellence
- Health & Life Insurance Support
- Medical Office Administration
- Marketing & Brand Promotion
- Team Leadership & Training
- Merchandising & Product Styling
- Organizational & Multitasking Skills
- Strong Interpersonal Communication
References
Available upon request.
Timeline
Life Insurance Agent
Liberty National Life Insurance
01.2023 - 01.2025
Insurance Specialist
[Company Name]
01.2023 - 01.2025
Medical Office Coordinator
[Clinic/Hospital Name]
01.2023 - 01.2025
Assistant Manager
Buc-ee's
01.2021 - 01.2023
Caregiver (Mentally Disabled)
PHP
01.2017 - 01.2019
Associate of Arts - Education
Jacksonville State University
08.2016 - 04.2020
Carhop / Caterer / Server
Sonic / Efinna's
01.2016 - 01.2017
Sales Associate
Right Stuff Thrift Store
01.2012 - 01.2014
Diploma -
Leeds High School
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