Chalazne Hess
Portland ,OR
Summary
Dynamic leader with proven success in enhancing customer satisfaction and team performance at Cricket Wireless. Excelled in customer service management and inventory control, significantly improving store operations. Skilled in mentoring and strategic marketing, driving brand visibility and sales. Demonstrates exceptional problem-solving and outstanding communication, fostering continuous learning and professional development.
Overview
9
9
years of professional experience
Work History
Store Manager
Cricket Wireless
01.2018 - 09.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Area Marketing Manager
AT&T Mobility
04.2015 - 12.2018
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Mentored junior team members, fostering a culture of continuous learning and professional development within the department.
- Evaluated campaign effectiveness using data analytics tools, refining tactics as needed based on insights gained from performance metrics.
- Enhanced customer engagement by collaborating with cross-functional teams on product launches and promotions.
- Leveraged social media platforms and digital marketing channels to increase brand visibility and attract new customers.
- Implemented customer loyalty programs, resulting in increased repeat business and higher customer satisfaction ratings.
- Managed budgets effectively, optimizing resource allocation for maximum impact on sales targets.
Education
GED -
Your Employment
Portland, OR05.2003
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Store operations
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Cash management
- Retail inventory management
- Store merchandising
- Employee training
- Inventory control
Timeline
Store Manager
Cricket Wireless
01.2018 - 09.2024
Area Marketing Manager
AT&T Mobility
04.2015 - 12.2018
GED -
Your Employment
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