Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Hi, I’m
Chalese Johnson
Health Information Technician
Cleveland,USA
Summary
Overview
10
years of professional experience
Work History
Amazon WarehouseCleveland, USA
Delivery Driver (Flex)
01.2024 - Current
Job overview
- Complete multiple transport routes following a tracking system
- Ensuring correct parcels are being delivered
- Practicing safe vehicle operation
- Completing pre and post-trip inspection transportation
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Navigated routes with relevant map programs and GPS systems.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Department of Veteran AffairsCleveland, USA
Advanced Medical Support Assistant
01.2023 - 12.2023
Job overview
- Develop financial records and ensure all documents were filed and correctly
- Collect, scan, and update health insurance information, while promoting Veteran registration and utilization of My HealthyVet platform
- Daily review of active/pending Consults, Encounters, and Return to clinic list for accuracy and disposition
- Schedule appointments and notify supervisor when clinic area access is less than desirable or if an individual patient cannot be scheduled within mandated timeframes
- Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Northcoast Behavioral HospitalSagamore Hills, USA
Health Information Technician 2
10.2022 - 01.2023
Job overview
- Prepare claims and maintain case correspondence and computerized records for SSI and SSD
- Interview patients to process new applications and complete Part 2 data forms
- Analyze discharge charts for completion of reports, signatures, and report deficiencies to supervisor
- Initiate contact with patient, spouse, other liable relatives, guardian, trustee, attorney and employers as necessary to determine current employment and insurance status
- Perform Medical Records Reimbursement duties to ensure records and billings are processed timely
- Assisted physicians in coding diagnoses and procedures through abstracting clinical data from patients' medical records.
- Entered patient insurance, demographic and health information into software and confirmed records.
University HospitalsHighland Hills, USA
Revenue Cycle Precertification
11.2020 - 12.2022
Job overview
- Verified insurance eligibility, coverage levels, and benefit parameters prior to submission of precertification requests.
- Compiled and submitted precertification requests for review by payers in accordance with established timelines.
- Provided follow-up on pending precertification requests to ensure timely processing.
- Analyzed trends in denials or rejections of claims due to lack of proper authorization.
- Processed appeals when necessary following denial or rejection of claims due to lack of proper authorization.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Independent ContractorCleveland, USA
Food Acquisition and Delivery Specialist
01.2017 - 12.2020
Job overview
- Independent contractor for a delivery service managing my time, schedule, and compensation through various applications
- Acquire and deliver food purchases from local restaurants ensuring timeliness, accuracy of order, and drop off per customer preferences
- Responded quickly to any changes or unexpected delays during deliveries.
- Utilized GPS systems to plan optimal routes for drivers while minimizing fuel consumption
- Promoted exemplary customer service by delivering on-time shipments and fully resolving issues
- Handled cash payments from customers for delivery orders.
- Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
HealthspanBrooklyn Heights, USA
Customer Relations Representative
01.2015 - 07.2017
Job overview
- Manage customer inquiries, resolving issues, providing product or service information, and ensuring that customers have a positive experience with the company
- Assist providers with EOBs, claim payments and denials
- Assist members and providers with inquiries regarding eligibility, plan benefits, and contracted providers
- Assist providers and members with provider lookup and processing premium payments
- Participated in team meetings and brainstorming sessions to improve customer service processes.
- Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Health Information Technology (RHIT)
Associates Degree
05.2020
University Overview
Medical Billing
Certificate
12.2019
University Overview
Skills
- Proficient in medical terminology
- Excellent verbal
- HIPAA Compliance and confidentiality
- Accurate Verified data entry skills
- PHI and EMR Management
- ICD-10-CM coding
- Reliable
- Trustworthy
- Accurate
- EPIC
- Cerner
- Vista
- Kronos
- CRM
- Excellent Time management skills
- Detail oriented
- Well-organized
Timeline
Delivery Driver (Flex)
Amazon Warehouse
01.2024 - Current
Advanced Medical Support Assistant
Department of Veteran Affairs
01.2023 - 12.2023
Health Information Technician 2
Northcoast Behavioral Hospital
10.2022 - 01.2023
Revenue Cycle Precertification
University Hospitals
11.2020 - 12.2022
Food Acquisition and Delivery Specialist
Independent Contractor
01.2017 - 12.2020
Customer Relations Representative
Healthspan
01.2015 - 07.2017
Health Information Technology (RHIT)
Associates Degree
Medical Billing
Certificate
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