Hi, I’m
Chalisa Angelle
San Diego,California
Summary
Dependable and trustworthy employee with experience and comprehensive support to customers while maintaining the utmost confidentiality. Offering versatile office management skills; proficient in Excel and Data-Entry. Strong planner and problem solver, who readily adapts to change, works independently and exceeds expectations. Takes on multiple task and meet deadlines without compromising quality.
Overview
12
years of professional experience
Work History
Gov Solutions Group
Telephone Systems Analyst
11.2019 - Current
Job overview
- Provide NWIC Pacific telephone, voicemail, conference bridge support
- Coordinate with customers, telephone technician, and Base Communication Office (BCO) regarding telecommunication services
- Aided Telco Operational Support by tracking telephone usage, location, equipment
- Provide support to Telco database
- Confirm eligibilities, enrollment invoice and coverage using (BC4) Benefit Connect program
- Maintained profiles, coverage and eligibility for clients and employees using ESS (Employee Self Service) program
- Experience on multi-line phones using CIC (Call Interactive Contact) program
Sullivan Moving and Storage
Administrative assistance
08.2019 - 11.2019
Job overview
- Answering phones and directing customer to correct department or employee
- Greeting walk-in customers and processing payments for moving supplies and equipment
- Preparing and stamping out-going mail
- Scanning, uploading, and filing all documents for completed moves (MoverSuit Data Base)
- Processing and notating all recurring payments for storage units
- Completed Revenue for all local moves
Willis Towers Watson
Contractor/Customer Service Representative
09.2018 - 04.2019
Job overview
- Communicate with multiple departments to effectively achieve results with HIPPA and PPACA plans
- Confirm eligibilities, enrollment invoice and coverage using (BC4) Benefit Connect program
- Maintained profiles, coverage and eligibility for clients and employees using the ESS (Employee Self Service) program
- Experience on multi-line phones using the CIC (Call Interactive Contact) program
- Maintained complete and accurate case notes
- Proof read documents for accurate information for client’s plan
Urgent Roadside Assistance
Customer Service Representative
01.2018 - 09.2018
Job overview
- Experience with 3C and IN Contact programs for outbound and inbound emergency phone calls
- Maintain CSS database to communicate and verify job completion with drivers and customers
- Used Urgently Map program to locate provider throughout U.S
- For assistance
Fun under the Sun Daycare
Assistant Teacher
01.2014 - 01.2017
Job overview
- Maintained all files that contained personal information
- Ensured files remained secure, while maintaining authorized access only
- Taught 12 children Pre K curriculum
- Compiled and maintained the educational reports for parents that summarized the level and progression of their child’s performance
Bulldog Drummond Inc
Office Assistant
01.2011 - 01.2016
Job overview
- Inventoried and maintained office supplies always being careful to adhere to budgeting practice
- Provide general support to office visitors
- Sorted and distributed incoming/outgoing mail
- Processed shipments for companies clients
- Help organize fundraisers (Feed – raising funds for children in Africa)
- Prepared and shipped new business materials and client holiday gifts
Education
MyCAA - Med CertsOnline
Certification from Medical Front Office And Electronic Health Records
2016
Cuyamaca CollegeEl Cajon, CA
20 Credits Towards AA from Buisness Managment / Child Development
Steele Canyon High SchoolSpring Valley, CA
H.S. Diploma
06.2014
Skills
- Customer Service
- Organization
- Computer Literacy
- Adaptability
- Problem Solving
- Time Management
- Teamwork
- Awareness
Fun Facts About Me
-Military spouse
-Recently became a mother
-Love the game of golf
Timeline
Telephone Systems Analyst
Gov Solutions Group
11.2019 - Current
Administrative assistance
Sullivan Moving and Storage
08.2019 - 11.2019
Contractor/Customer Service Representative
Willis Towers Watson
09.2018 - 04.2019
Customer Service Representative
Urgent Roadside Assistance
01.2018 - 09.2018
Assistant Teacher
Fun under the Sun Daycare
01.2014 - 01.2017
Office Assistant
Bulldog Drummond Inc
01.2011 - 01.2016
MyCAA - Med Certs
Certification from Medical Front Office And Electronic Health Records
Cuyamaca College
20 Credits Towards AA from Buisness Managment / Child Development
Steele Canyon High School
H.S. Diploma
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