Summary
Overview
Work History
Education
Skills
History
Languages
Timeline
Generic
Chalisia Williams

Chalisia Williams

Auburndale,Florida

Summary

Experienced customer associate with 5+ years of dedicated service, focused on providing top-quality customer service and creating a welcoming atmosphere. Committed to exceeding sales targets and contributing to company objectives. A proactive and aware employee, dedicated to fostering productivity. Demonstrated ability to consistently drive high customer satisfaction and deliver positive experiences every day.

Overview

6
6
years of professional experience

Work History

Customer Service Associate Cashier

Neighborhood Walmart
10.2023 - Current
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Increased customer loyalty and retention.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Project Coordinator

Excelis Hospitality Construction
08.2018 - 10.2023
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Managed online communications from social media, email and website sources.
  • Conducted research and gathered key information for use in upcoming project planning.

Customer Service Representative (Remote)

Alorica Inc.
08.2021 - 01.2023
  • Responded to customer requests for products, services, and company information.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Provided solutions that would fit specific individualized situations.
  • Primary Roles were working with clients who have complaints, orders, or required information about product/service purchased from the organization

Mixologist

3 IN 1 CAFE
11
  • Served cocktails, wine, beer, and other specialty drinks
  • Prepared classics recipes and also created own signature recipes
  • Also ensured that the bar ran efficiently and patrons were satisfied with their service.

Education

Associate of Science - Diagnostic Medical Sonography

Valencia College
Orlando, FL
05.2025

High School Diploma -

Olympia High School
Orlando, FL
05.2017

Skills

  • Upselling strategies
  • Cash handling expertise
  • Strong Work Ethic
  • Data entry proficiency
  • Meeting Coordination
  • Documentation Management
  • Policy Implementation
  • Marketing
  • Strategic Planning
  • Information Security

History

  • 10/30/23, Present, 9 months
  • 08/12/18, Present, 5 years, 11 months
  • 09/20/21, 01/01/23, 1 year, 6 months
  • 11/01/19, 11/01/20, 1 year, 1 month
  • 08/01/23, 05/11/25, 2 years
  • 08/19/13, 01/01/17, 4 years

Languages

Spanish
Professional Working
American Sign Language
Limited Working
English
Native or Bilingual

Timeline

Customer Service Associate Cashier

Neighborhood Walmart
10.2023 - Current

Customer Service Representative (Remote)

Alorica Inc.
08.2021 - 01.2023

Project Coordinator

Excelis Hospitality Construction
08.2018 - 10.2023

Mixologist

3 IN 1 CAFE
11

Associate of Science - Diagnostic Medical Sonography

Valencia College

High School Diploma -

Olympia High School
Chalisia Williams