Chalisia Williams
Auburndale,Florida
Summary
Qualified US Agent/Producer with solid background in healthcare. Demonstrated ability to manage patient care and coordinate with medical teams to ensure optimal outcomes. Proven skills in communication and problem-solving, ensuring high standards of patient support and care.
Experienced customer associate with 5+ years of dedicated service, focused on providing top-quality customer service and creating a welcoming atmosphere. Committed to exceeding sales targets and contributing to company objectives. A proactive and aware employee, dedicated to fostering productivity. Demonstrated ability to consistently drive high customer satisfaction and deliver positive experiences every day.
Overview
8
8
years of professional experience
Work History
US Healthcare Agent/ Producer
TTEC
Remote
07.2024 - Current
- Managed patient inquiries and provided accurate information regarding healthcare services.
- Coordinated appointment scheduling to optimize provider availability and enhance patient experience.
- Assisted in resolving billing issues, ensuring clarity and accuracy in patient accounts.
- Served as a liaison between physicians and patients, facilitating clear communication and understanding of treatment options.
- Coordinated with insurance providers to ensure timely processing of claims and maximize coverage for patients.
Customer Service Associate Cashier
Neighborhood Walmart
7818 W Colonial Dr. Orlando, FL
10.2023 - Current
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased customer loyalty and retention.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Project Coordinator
Excelis Hospitality Construction
Ocoee, FL
08.2018 - 10.2023
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Managed online communications from social media, email and website sources.
- Conducted research and gathered key information for use in upcoming project planning.
Customer Service Representative (Remote)
Alorica Inc.
Virtual US
08.2021 - 01.2023
- Responded to customer requests for products, services, and company information.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Provided solutions that would fit specific individualized situations.
- Primary Roles were working with clients who have complaints, orders, or required information about product/service purchased from the organization
Education
Associate of Science - Diagnostic Medical Sonography
Valencia College
Orlando, FL05.2025
High School Diploma -
Olympia High School
Orlando, FL05.2017
Skills
- Upselling strategies
- Cash handling expertise
- Strong Work Ethic
- Data entry proficiency
- Meeting Coordination
- Documentation Management
- Policy Implementation
- Marketing
- Strategic Planning
- Information Security
- HIPAA compliance
- Patient confidentiality
- Patient care coordination
- Insurance verification
Languages
Spanish
Professional Working
American Sign Language
Limited Working
English
Native or Bilingual
History
- 10/30/23, Present, 9 months
- 08/12/18, Present, 5 years, 11 months
- 09/20/21, 01/01/23, 1 year, 6 months
- 11/01/19, 11/01/20, 1 year, 1 month
- 08/01/23, 05/11/25, 2 years
- 08/19/13, 01/01/17, 4 years
Timeline
US Healthcare Agent/ Producer
TTEC
07.2024 - Current
Customer Service Associate Cashier
Neighborhood Walmart
10.2023 - Current
Customer Service Representative (Remote)
Alorica Inc.
08.2021 - 01.2023
Project Coordinator
Excelis Hospitality Construction
08.2018 - 10.2023
High School Diploma -
Olympia High School
Associate of Science - Diagnostic Medical Sonography
Valencia College