Challisse Randolph
West Jordan,UT
Summary
Proven track record in enhancing customer satisfaction and streamlining service delivery, as demonstrated at State Farm and in the hospitality sector. Skilled in problem-solving and maintaining high standards of cleanliness and hygiene, I excel in fast-paced environments, ensuring reliability and efficiency. My ability to foster client relationships and manage stock effectively has consistently boosted business outcomes.
Overview
18
18
years of professional experience
Work History
Beverage Cart Server
Fore Lakes Golf Course
04.2024 - Current
- Navigated challenging terrain while safely operating the beverage cart, ensuring quick service delivery at all times.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain high levels of satisfaction.
- Retained an extensive knowledge of alcoholic drinks protocols for responsible serving practices.
- Maintained a clean and organized beverage cart, demonstrating professionalism and attention to detail.
- Enhanced customer satisfaction by providing timely and efficient beverage service to golf course patrons.
- Exhibited excellent multitasking skills by managing cash transactions, inventory control, and customer interactions simultaneously.
- Developed rapport with regular customers, fostering a positive atmosphere that encouraged repeat business.
Manager/Server Assistant
Black Bear Diner
07.2021 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server/Bartender
Burger Theory
02.2019 - 04.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Served high customer volumes during special events, nights, and weekends.
Insurance Agent
State Farm
02.2006 - 04.2014
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Generated quotes and proposals for clients to match individual needs.
Education
High School Diploma -
Virgin Valley High School
Mesquite, NV06.1995
Skills
Excellent customer service
Patience and Tolerance
Reliability and punctuality
Cleanliness and hygiene
Cleanliness and sanitation
Stock Rotation
Problem-Solving
Timeline
Beverage Cart Server
Fore Lakes Golf Course
04.2024 - Current
Manager/Server Assistant
Black Bear Diner
07.2021 - 05.2024
Server/Bartender
Burger Theory
02.2019 - 04.2021
Insurance Agent
State Farm
02.2006 - 04.2014
High School Diploma -
Virgin Valley High School
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