Chalonder Ervin
Merrillville,IN
Summary
Hardworking professional with several years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history.
Overview
10
10
years of professional experience
Work History
Driver
Express Air Coach
Lafayette , IN
08.2022 - Current
- Transported passengers to and from airports.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
Independent Contractor
Reliable Express Transportation
Lombard, Illinois
07.2018 - 07.2022
- Ensured timely delivery of packages to customers in accordance with company standards.
- Organized and maintained records for all deliveries, including tracking numbers and delivery confirmation.
- Created daily delivery routes to maximize efficiency while minimizing travel time.
- Communicated with dispatch personnel regarding any delays or changes in route due to traffic or weather conditions.
- Provided excellent customer service when interacting with clients during package pickups and deliveries.
- Responded promptly to customer inquiries regarding the status of their orders over the phone or via email.
Insurance Verification Specialist
Blue Cross and Blue Shield
Hobart, IN
03.2015 - 06.2018
- Ensured timely delivery of packages to customers in accordance with company standards.
- Organized and maintained records for all deliveries, including tracking numbers and delivery confirmation.
- Created daily delivery routes to maximize efficiency while minimizing travel time.
- Performed vehicle safety inspections before each shift, ensuring proper functioning of brakes, engine, lights, and other components.
- Communicated with dispatch personnel regarding any delays or changes in route due to traffic or weather conditions.
- Provided excellent customer service when interacting with clients during package pickups and deliveries.
- Responded promptly to customer inquiries regarding the status of their orders over the phone or via email.
Education
Associate of Arts - Communications
IUN
Gary, INSkills
- Load monitoring
- Vehicle Maintenance
- Passenger transportation
- Appointment Scheduling
- DOT Compliance
- Passenger Assistance
- Commercial driving
- Daily logging
- Time Management
- Route Planning
- Valid Driver's License
- Clean Driving Record
- Route Management
- Phone reception
- Scheduling and calendar management
- Maintaining records
- Complaint resolution
- Call Management
- Data Entry
- Inbound and Outbound Calling
- Scheduling
Timeline
Driver
Express Air Coach
08.2022 - Current
Independent Contractor
Reliable Express Transportation
07.2018 - 07.2022
Insurance Verification Specialist
Blue Cross and Blue Shield
03.2015 - 06.2018
Associate of Arts - Communications
IUN