Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Open To Work

Chamanda Brown

Orlando,FL

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Laboratory Manager/Phlebotomist IICustomer Service RepresentativeCustomer Service ManagerMobile Phlebotomist

Work Type

Full TimePart TimeSeasonal WorkContract Work

Location Preference

On-SiteRemoteHybrid
Location: Orlando, FL
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsWork from home optionPaid time offPaid sick leaveStock Options / Equity / Profit Sharing401k match

Summary

Results-driven Laboratory Manager specializing in quality assurance and compliance. Expertise in blood collection techniques and fostering strong patient relationships. Led teams to achieve accreditation readiness while enhancing operational efficiency and safety protocols. Committed to continuous improvement and staff development.

Overview

28
28
years of professional experience

Work History

Laboratory Manager/Phlebotomist II

University of Central Florida
01.2018 - 01.2022
  • Supervise and schedule a team of phlebotomists, certified medical assistants and nurses to ensure smooth workflow
  • Managed laboratory operations, leading team and optimizing processes to ensure efficient workflow.
  • Ensure the process of drawing blood is performed according to safety and compliance standards
  • Successfully drawing blood on patients with difficult veins of all ages
  • Managed inventory and ordered laboratory supplies to ensure availability and compliance with budget constraints.
  • Conducted annual training for all personnel on CLIA waived tests and equipment.
  • Documented continuous readiness for the accreditation survey.
  • Successfully prepare and pass AAAHC accreditation
  • Act as a knowledge resource to staff in matters of laboratory processes, technical skills, equipment, supplies and regulatory requirements
  • Identified and communicated opportunities for improving work processes, enhancing quality and customer satisfaction.
  • Schedule appointments, update patient medical records, verify medical insurance and input laboratory results.
  • Mentored and coached staff, fostering development and growth opportunities for team members.

Site Coordinator/Phlebotomist II

Laboratory Corporation
Oviedo, FL
01.2016 - 01.2018
  • Coordinated all activities within the Patient Service Center
  • Collaborated with laboratory staff, supervisors, and clients to optimize operations of Patient Service Center
  • Performed Phlebotomy and specimen processing procedures under minimal to no supervision
  • Maintained proficiency in blood collection by venipuncture and capillary technique from patients of all age groups
  • Collected urine drug screens, paternity collections, breath/saliva alcohol testing, pediatric blood collections, and difficult venipuncture draws
  • Communicated compliance and safety protocols to staff to enhance awareness and adherence
  • Provided orientation and training for patient service technicians

Laboratory Assistant/Phlebotomist

Orlando Clinical Research Center
Orlando, FL
01.2014 - 01.2016
  • Collected scheduled blood samples from patients while adhering to safe work practices and ensuring patient comfort.
  • Set up, maintained, calibrate, cleaned, and test sterility of medical laboratory equipment.
  • Prepared standard volumetric solutions or reagents to be combined with samples, following standardized formulas or experimental procedures.
  • Analyzed the results of tests or experiments to ensure conformity to specifications, using special mechanical or electrical devices.
  • Scheduled STAT and routine pickups of specimens during normal business hours, weekend, after hours and holidays for delivery to prospective research laboratories and hospitals.
  • Cultivated positive relationships with staff and patients through effective communication, enhancing collaboration and patient satisfaction.
  • Worked directly with supervisor as team lead in Hematology department
  • Assisted customers, answered phone calls, and maintained files and data information.

Health Technician/Phlebotomist

VA Medical Center
Orange City, FL
01.2006 - 01.2011
  • Performed phlebotomy by venipuncture utilizing knowledge of correct collection, processing and dispersal of specimens.
  • Enhanced competency in drawing blood specimens through participation in phlebotomy training, including specialized procedures like glucose tolerance tests and blood cultures.
  • Executed technical and clerical duties for receipt, processing, and preparation of specimens, utilizing phlebotomy skills while adhering to safety and infection control protocols.
  • Interpreted and entered specific laboratory orders in the automated patient care system VISTA
  • Adjusted tasks promptly to address urgent workplace needs, ensuring continuity of patient care.

Emergency Dispatcher

Oviedo Police Department
Oviedo, FL
01.2005 - 01.2006
  • Received and dispatched law enforcement, fire, and medical service calls; forwarded non-emergency service calls and maintained accurate records and files to ensure efficient response.
  • Dispatched emergency personnel to include equipment in a timely manner.
  • Received and transmitted messages by radio and maintained radio log.
  • Operated the Florida Crime Information Commission (FCIC) and the National Crime Information Commission (NCIC) equipment.
  • Background checks for criminal histories and vehicle registration when requested.
  • Received and logged complaints from diverse local citizens in person and by phone, facilitating effective communication and community support.
  • Participated in projects enhancing departmental functions, contributing to improved service delivery and operational effectiveness.

Medical Specialist

United States Army
Schofield Barracks, HI
01.1994 - 01.2002
  • Administered medical treatment and assisted with diagnoses for patients in U.S. Army under supervision, ensuring quality care.
  • Calculated and administered precise dosages of medications to patients, enhancing treatment effectiveness.
  • Executed doctors' instructions with precision for patient care in critical situations, contributing to successful outcomes.
  • Documented medical records in chronological order on a daily basis to include updating shot records.
  • Maintained patient's confidential files in a well-organized manner.
  • Ability to work under pressure in a disciplined manner.
  • Achieved honorable discharge, reflecting dedication and adherence to military standards.

Education

Certified Phlebotomy Technician -

NHA
07-2020

Certification - BLS/CPR

American Heart Association
07-2020

Customer Service the 911 Way Certification -

Seminole County
Seminole County, FL
02-2006

Certification - Criminal Information Commission /National Criminal Information Commission (FCIC/NCIC)

Florida Department of Law Enforcement
Seminole County, FL
01-2006

Certification - Emergency Telecommunications

National Academies of Emergency Dispatch
Seminole County, FL
08-2005

Certification -

National Registry of Emergency Medical Technicians
Schofield Barracks, HI
05-2004

Certification - Mail Handler's Course

Fort Bragg
Fort Bragg, NC
04-1995

Certification - Advanced Individual Training

Fort Sam Houston
Fort Sam Houston, TX
09-1994

Diploma -

Lowndes Co. High School
Valdosta, GA
06-1992

Skills

  • Blood collection techniques
  • Laboratory management
  • Quality assurance
  • Accreditation readiness
  • Safety protocols
  • Data analysis
  • Patient management

Languages

English
Professional

Timeline

Laboratory Manager/Phlebotomist II

University of Central Florida
01.2018 - 01.2022

Site Coordinator/Phlebotomist II

Laboratory Corporation
01.2016 - 01.2018

Laboratory Assistant/Phlebotomist

Orlando Clinical Research Center
01.2014 - 01.2016

Health Technician/Phlebotomist

VA Medical Center
01.2006 - 01.2011

Emergency Dispatcher

Oviedo Police Department
01.2005 - 01.2006

Medical Specialist

United States Army
01.1994 - 01.2002

Certified Phlebotomy Technician -

NHA

Certification - BLS/CPR

American Heart Association

Customer Service the 911 Way Certification -

Seminole County

Certification - Criminal Information Commission /National Criminal Information Commission (FCIC/NCIC)

Florida Department of Law Enforcement

Certification - Emergency Telecommunications

National Academies of Emergency Dispatch

Certification -

National Registry of Emergency Medical Technicians

Certification - Mail Handler's Course

Fort Bragg

Certification - Advanced Individual Training

Fort Sam Houston

Diploma -

Lowndes Co. High School

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