Chamber Gillette
Springfield,MO
Summary
I have over 7 years of experience in service-oriented roles, including tour guiding, food service, and retail leadership. Proven ability to communicate effectively, manage responsibilities with integrity, and create positive experiences for diverse audiences. Big accomplishments is I have an Associate’s Degree in General Education and currently pursuing a Bachelor’s in Financial Planning. I have a lot of reliability, focus, and a strong work ethic in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Tour Guide
Ozark Technical Community College
Springfield, MO
10.2024 - Current
- Built personal relationships with guests to promote positive experiences.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
- Guided groups of up to 30 people on scheduled tours.
Key Carrier
Orange Leaf Frozen Yogurt
Springfield, MO
10.2022 - Current
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- As key carrier I make sure the store is prepped and cleaned at all times. I open or lock up the store when needed. It is my job to make sure the shift goes smooth and help customers resolve any issues.
Restaurant Waiter
Cowans
Washington MO
06.2019 - 08.2021
- Maintained clean and organized dining areas for guest.
- I was able to create friendly relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to ensure customer satisfaction.
- Answered customers' questions, recommended items, and recorded order information.
- Worked with other employees and learned a lot of team skills.
Education
Associate of Arts - General Studies
Ozarks Technical Community College
Springfield, MO05-2024
High School Diploma -
Saint Francis Borgia
Washington, MO05-2022
Bachelor of Arts - Financial Planning
Missouri State University
Springfield, MO12-2026
Skills
- Public speaking
- Presentation skills
- Local history
- Exceptional communication
- Customer engagement
- Clean driving record
- Team building
Timeline
Tour Guide
Ozark Technical Community College
10.2024 - Current
Key Carrier
Orange Leaf Frozen Yogurt
10.2022 - Current
Restaurant Waiter
Cowans
06.2019 - 08.2021
Associate of Arts - General Studies
Ozarks Technical Community College
High School Diploma -
Saint Francis Borgia
Bachelor of Arts - Financial Planning
Missouri State University