Chamber Gillette
Springfield,MO
Summary
I have over 7 years of experience in service-oriented roles, including tour guiding, food service, and retail leadership. Proven ability to communicate effectively, manage responsibilities with integrity, and create positive experiences for diverse audiences. Big accomplishments is I have an Associate’s Degree in General Education and currently pursuing a Bachelor’s in Financial Planning. I have a lot of reliability, focus, and a strong work ethic in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Tour Guide
Ozark Technical Community College
10.2024 - Current
- Built personal relationships with guests to promote positive experiences.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
- Guided groups of up to 30 people on scheduled tours.
Key Carrier
Orange Leaf Frozen Yogurt
10.2022 - Current
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- As key carrier I make sure the store is prepped and cleaned at all times. I open or lock up the store when needed. It is my job to make sure the shift goes smooth and help customers resolve any issues.
Restaurant Waiter
Cowans
06.2019 - 08.2021
- Maintained clean and organized dining areas for guest.
- I was able to create friendly relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to ensure customer satisfaction.
- Answered customers' questions, recommended items, and recorded order information.
- Worked with other employees and learned a lot of team skills.
Education
Associate of Arts - General Studies
Ozarks Technical Community College
Springfield, MO05-2024
High School Diploma -
Saint Francis Borgia
Washington, MO05-2022
Bachelor of Arts - Financial Planning
Missouri State University
Springfield, MO12-2026
Skills
- Public speaking
- Presentation skills
- Local history
- Exceptional communication
- Customer engagement
- Clean driving record
- Team building
Timeline
Tour Guide
Ozark Technical Community College
10.2024 - Current
Key Carrier
Orange Leaf Frozen Yogurt
10.2022 - Current
Restaurant Waiter
Cowans
06.2019 - 08.2021
Associate of Arts - General Studies
Ozarks Technical Community College
High School Diploma -
Saint Francis Borgia
Bachelor of Arts - Financial Planning
Missouri State University
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