Chambriqua Alexander
Garland
Summary
Detail-oriented administrative and customer service professional with over 20 years of experience in telecommunications, healthcare, payroll, and compliance operations. Expertise includes customer support, payroll processing, records management, scheduling, data entry, and team leadership. Strong communicator with proven problem-solving skills, consistently delivering high productivity in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Administrative Support Agent
Pyramid Consulting (AT&T)
Richardson, Texas
07.2025 - 05.2026
- Maintained accurate records, reports, budget information, and workflow documentation to support operational efficiency.
- Generated comprehensive reports and processed vouchers to streamline administrative operations.
- Entered and updated data for schedules, reports, charts, and correspondence.
- Managed employee time reporting and record keeping requirements.
- Coordinated schedule updates for overtime, vacations, and appointments to ensure optimal staffing and resource allocation.
Customer Service Agent
Shield HealthCare
Carrollton, Texas
08.2024 - 07.2025
- Facilitated ordering of durable medical equipment and healthcare supplies for customers, ensuring timely delivery.
- Confirmed insurance coverage for Medicare, Medicaid, and private insurance, aiding in seamless customer transactions.
- Processed prescription renewals and authorization requests with providers and insurers.
- Coordinated inbound and outbound customer communications, adhering to quantity guidelines to enhance service efficiency.
Payroll Clerk
AT&T Mobility
Farmers Branch, Texas
09.2014 - 07.2023
- Maintained accurate payroll records and timecards for 250 employees, ensuring compliance and preventing payroll discrepancies.
- Processed PTO, unpaid leave, FMLA, disability, and leave of absence documentation, facilitating employee access to benefits and maintaining accurate records.
- Utilized Kronos, Sharepoint, IEX, VOA, and Infor systems for payroll administration.
- Ensured timely and accurate employee timekeeping compliance, supporting payroll accuracy and timely disbursement of wages.
Credit and Collection Analyst
AT&T Mobility
Farmers Branch, Texas
04.2013 - 09.2014
- Collected payments on delinquent wireless accounts and restored suspended services.
- Explained billing statements and processed account credits and adjustments.
- Consistently met monthly performance metrics and attendance expectations.
Life Line Processor Team Lead
DPI Teleconnect /Tag Mobile Compliance
Carrollton, Texas
06.2008 - 01.2013
- Led team of 10 employees, coordinating daily operational assignments to ensure seamless workflow.
- Conducted compliance audits and approved high-volume application processing.
- Managed weekly reporting and facilitated team meetings to enhance communication and streamline customer recertification activities.
- Oversaw multiple department projects, maintaining workflow accuracy to support operational efficiency.
Agent Relations Representative
DPI Teleconnect /Tag Mobile Compliance
Carrollton, Texas
06.2007 - 06.2008
- Provided technical support and account assistance to agents.
- Submitted trouble tickets and resolved account and payment issues.
- Assisted with wireless phone activations, airtime support, and payment processing.
Technical Support Representative
XO Communications
Dallas, Texas
12.2006 - 04.2007
- Managed technical support tickets for business communication systems, ensuring timely resolution of customer inquiries.
- Resolved customer issues with phone and credit card machines, enhancing user experience and satisfaction.
Customer Service Representative
Caremark
Richardson, Texas
07.2005 - 11.2006
- Assisted customers with prescription refills, claims status, billing inquiries, and payments.
- Updated customer profiles and maintained accurate records to support efficient account management and service delivery.
Customer Service Representative-Collections
Capital One Auto Finance
Plano, Texas
09.2003 - 04.2004
- Contacted customers to resolve delinquent auto loan accounts and facilitate payment arrangements.
- Updated customer records and coordinated seamless transfers to collections teams to ensure accurate account handling.
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts and facilitated payment processing efficiently.
- Educated clients on financing options and auto loan products thoroughly.
Customer Service Representative Team Lead
Telvista Call Center
Plano, Texas
08.2000 - 05.2003
- Lead customer service teams handling account setup, escalations, and training.
- Monitored calls and coached employees on systems and procedures.
- Supported customer retention and quality assurance initiatives.
Education
High School Diploma -
Heritage Academy
Dallas, TXSkills
- Administrative Support
- Customer Service
- Data entry
- Scheduling Coordination
- Timekeeping & Payroll
- Insurance Verification
- Compliance auditing
- Report Generation
- Call Center Operations
- Customer relationship management
- Problem Resolution
- Team Leadership
Technical Skills
- ADP
- Kronos
- Salesforce
- Genesys Cloud
- Microsoft Sharepoint
- Okta
- Core2
- Cornerstone
- Computer Literacy
- Payroll Systems
- Auditing Tools
- Infor
- CASA Playbook
- Database Backup
Timeline
Administrative Support Agent
Pyramid Consulting (AT&T)
07.2025 - 05.2026
Customer Service Agent
Shield HealthCare
08.2024 - 07.2025
Payroll Clerk
AT&T Mobility
09.2014 - 07.2023
Credit and Collection Analyst
AT&T Mobility
04.2013 - 09.2014
Life Line Processor Team Lead
DPI Teleconnect /Tag Mobile Compliance
06.2008 - 01.2013
Agent Relations Representative
DPI Teleconnect /Tag Mobile Compliance
06.2007 - 06.2008
Technical Support Representative
XO Communications
12.2006 - 04.2007
Customer Service Representative
Caremark
07.2005 - 11.2006
Customer Service Representative-Collections
Capital One Auto Finance
09.2003 - 04.2004
Customer Service Representative Team Lead
Telvista Call Center
08.2000 - 05.2003
High School Diploma -
Heritage Academy