Roxanne Perry
Remote Customer Support
Cobb,CA
Summary
Looking for remote work only.
Results-driven individual skilled in customer relations and maintaining reliability. Proven track record of addressing inquiries and resolving issues effectively, fostering strong relationships and enhancing overall customer satisfaction.
Overview
24
24
years of professional experience
Work History
Administrative Support Agent
L.J. Landscaping
Cobb
04.2020 - 08.2025
- Provided exceptional customer service to clients, resolving their concerns quickly and professionally.
- Managed scheduling and appointments for the owner.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed scheduling and appointments for owner, optimizing time management processes.
- Oversaw inventory of office supplies, streamlining resource allocation while reducing costs.
- Assisted owner in decision-making through accurate data analysis and reporting.
- Prepared professional documents like memos, letters, and reports for owner with careful consideration to details.
- Screened incoming correspondence for owner's consideration, highlighting urgent matters for rapid resolution
- Identified owner priorities and supplied timely aid, allowing concentration on essential responsibilities.
- Coordinated with vendors, contractors, and professional services personnel to process orders, oversee
- Created accurate office files and updated spreadsheets.
- Managed confidential information with utmost professionalism.
- Facilitated communication and correspondence among clients, suppliers, and team members.
- Oversaw inventory of office supplies, streamlining resource allocation while reducing costs.
Call Center Representative - Remote
Working Solutions
03.2011 - 02.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Developed comprehensive knowledge of products/services to provide accurate information to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided detailed product information, enhancing customer understanding and satisfaction.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with team members to develop strategies for improving call handling efficiency.
- Documented customer interactions accurately within CRM systems to maintain comprehensive records.
- Managed high-volume inbound calls to address customer inquiries and resolve issues promptly.
Customer Service Supervisor
Best Image Marketing
11.2001 - 08.2010
- Supervised daily operations and ensured adherence to customer service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained and mentored team members to enhance performance and efficiency.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Identified and resolved discrepancies and errors in customer accounts.
- Developed comprehensive knowledge of products/services to provide accurate information to customers.
Education
Some College (No Degree) - English Literature
University of Nebraska, Lincoln
Lincoln, NESkills
- Excellent verbal, written and communication skills
- Client communication expertise
- Effective telephone and email communication
- Interpersonal skills
- Client service excellence
- Consistent professional conduct
- Detail-oriented approach
- Accurate data entry
- Effective problem resolution
- Proficient in handling multiple priorities
- Efficient at acquiring new skills
- Critical thinking abilities
Timeline
Administrative Support Agent
L.J. Landscaping
04.2020 - 08.2025
Call Center Representative - Remote
Working Solutions
03.2011 - 02.2019
Customer Service Supervisor
Best Image Marketing
11.2001 - 08.2010
Some College (No Degree) - English Literature
University of Nebraska, Lincoln