Destiny Simmons

Walmart

09.2022 - Current

Responsible for identifying the specifications and needs of clients and locating products that meet the requirements.
Responsible for liaising with customers to determine their specific needs, ultimate goals, budgets, and interests to find the appropriate items that best suit their needs.
Provide advice, guidance, and buying services to customers by applying advanced knowledge of products, trends, and services.
Interact with customers to know/determine what they are looking for, provide advice and knowledge of the best products to purchase, process purchase, and help with exchanges or returns.
Building and maintaining a healthy relationship with customers, delivering quality, and personalized customer service.
Oversee the processing of customer orders, which involves processing orders on behalf of customers either via live chat, telephone calls, or email, and communicating with them to know what they are looking for, as well as any specific features they need the items to have.
Responsible for recommending products and/or items based on trends by presenting the clients with the most detailed information available to him/her to ensure the optimization of customer satisfaction with their items.
Assist clients with exchanges and replacements, which involves helping a client to make an exchange or replace a product with something more suitable when the client is dissatisfied with the item, he/she received.

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