Open To Work
Emma Berger
Springfield,MO
Summary
Dynamic Digital Personal Shopper at Walmart with a proven track record in enhancing customer satisfaction through effective online order processing and exceptional communication skills. Recognized for optimizing order fulfillment and maintaining high-quality standards, while fostering teamwork and collaboration to achieve operational excellence. Committed to delivering outstanding service and building strong customer relationships.
Overview
2
2
years of professional experience
Work History
Digital Personal Shopper
Walmart
Springfield Missouri
08.2025 - Current
- Facilitated collaboration among cross-functional teams to enhance online shopping experience.
- Addressed customer inquiries regarding online orders and product availability with efficiency.
- Elevated customer satisfaction by effectively managing and resolving digital shopping inquiries.
- Monitored substitutions and communicated changes to customers promptly.
- Established and enforced stringent quality control protocols for all platform products.
- Achieved high satisfaction ratings through efficient order fulfillment and strategic product selection.
- Organized completed orders in designated temperature-controlled storage for efficient customer pickup.
- Optimized order fulfillment by memorizing store layouts and planograms for efficient routing.
- Achieved consistent adherence to deadlines and quality standards for accuracy and timeliness.
- Facilitated team meetings and conducted staff training sessions to enhance collaboration and skill development.
- Managed confidential and sensitive situations with professionalism and discretion.
- Executed selection and picking of items based on customer orders with precision.
- Ensured cleanliness and organization of work area to uphold safety standards.
- Facilitated training sessions for new staff on order picking techniques and safety protocols.
- Optimized order retrieval methods, enhancing efficiency and reducing time spent per pick.
- Facilitated collaboration among team members to ensure timely order fulfillment during peak demand periods.
- Demonstrated exceptional verbal and written communication abilities.
- Enhanced order accuracy by meticulously selecting items based on pick list and packing slip specifications.
- Streamlined order fulfillment processes through proactive communication with supervisors regarding process enhancements and challenges encountered during daily operations.
- Cultivated strong working relationships with coworkers to foster a positive and supportive team environment within the warehouse.
Fresh Produce Associate
Walmart
Springfield Missouri
05.2024 - 08.2025
- Oversaw receipt and inspection of fresh produce to ensure quality and freshness standards.
- Oversaw cleanliness and organization of produce displays to elevate customer satisfaction.
- Oversaw inventory management to maintain precise stock levels of fresh products.
- Facilitated team efficiency by mastering operational procedures.
- Facilitated customer engagement by delivering product information and addressing inquiries with precision.
- Oversaw monitoring and recording of product shelf life to uphold quality standards.
- Facilitated timely restocking of shelves during peak hours to enhance customer service.
- Mastered safety protocols for efficient handling and storage of perishable goods.
- Facilitated customer assistance with special requests by locating desired items and providing information on product quality, storage, and preparation techniques.
- Facilitated training for new fresh produce associates on proper handling techniques and safety protocols.
- Conducted periodic inventory audits to ensure precise counts and records of fresh produce stock levels.
Education
High School Diploma -
New Covenant Academy
Springfield, MOSkills
Customer service
Attention to detail
Planning and organization
Decision-making
Relationship building
Flexible schedule
Online order processing
Prioritizing orders
Upbeat and outgoing attitude
Heavy lifting
Accurate money handling
Physical stamina
Verbal and written communication
Deadline driven
Teamwork and collaboration
Time management
Problem-solving
Multitasking Abilities
Excellent communication
Organizational skills
Cash handling
Food safety and sanitation
Active listening
Task prioritization
Reliability
Self motivation
Professionalism
Hobbies
- Volunteering at Human Society, spending time with the animals.
- Walking in the park or anywhere weather permitting.
- Working towards modifying my car for fun and my enjoyment.
- Building Legos in my free time.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteTimeline
Digital Personal Shopper
Walmart
08.2025 - Current
Fresh Produce Associate
Walmart
05.2024 - 08.2025
High School Diploma -
New Covenant Academy