Denise Miller
Lakeland,FL
Overview
10
10
years of professional experience
1
1
Certification
Work History
Digital Personal Shopper
Walmart
Lakeland, FL
07.2021 - Current
- Utilizing a hand held device, I fulfill customers orders
- Typical pick rate is well over 120 items per hour
- Assist customers in locating items in the store.
Store Associate
Wal-Mart
Lakeland, FL
05.2020 - Current
- Lifted up to 50 lbs
- Cap bins in warehouse and replenish stock daily
- Prepare listed merchandise for clearance
- Create new mods, end caps and features for seasonal merchandise
- Assist customers in fabric department and cut fabric when needed.
Banquet Supervisor
Spectra Food Services & Hospitality@ RP Funding Center
Lakeland, FL
05.2015 - 04.2020
- Supervise, serve and assist with the set up and break down of various events such as, but not limited to: VIP dinners for patrons that attended The Lakeland Basketball games and the Tropics Soccer Ball games
- Annual breakfasts, luncheons and dinners
- Annual events, weddings, receptions, parties, etc.
On-call Banquet Server
Lakeland Country Club
Lakeland, FL
10.2019 - 02.2020
- Assist with the set up and the break down of the various events
- Catering and banquet server duties.
On-call Catering Assistant
Guest Services, Inc
Lakeland, FL
07.2016 - 09.2018
- Assist with the set up and break down of the many different events on and off the campus
- Various catering and banquet server duties.
Human Services Intern
Spectra Food Services & Hospitality@ RP Funding Center
Lakeland, FL
08.2015 - 10.2015
- Assist Social Services Director with processing and organizing the files and the paperwork for the residents of Florida Presbyterian Homes
- Completed 125 hours of an internship
- Interacted with the residents and conducted BIM's (Brief Interview for Mental State) on residents in the memory care unit
- Interviewed the residents about their life and wrote a brief narrative to enclose with their file and to hang on their wall.
Porter/Matron
RP Funding Center
Lakeland, FL
12.2014 - 04.2015
- Janitorial duties
- Assist with the break down and clean up of events.
Education
Bachelor's - Human Services
Southeastern University
04.2016
AA - Social Work
Polk State College
12.2012
Skills
- Strong customer service skills
- Detail orientated
- Adept with Microsoft Word, Excel, Power Point
- Ability to communicate and effectively with others
- Ability to supervise and lead teams
- Adapt well to diverse environments and assignments
- Compassionate
- Special event skills
- Banquet Experience
- Bartending
- Catering
- Guest Services
- Crisis Intervention
- English
- Cash handling
- Customer service
- Serving Experience
- POS
- Leadership Experience
- Retail Sales
- Event Planning
- Management
- Windows
- Individual / Group Counseling
- Social Work
- Case Management
- Intake Experience
- Microsoft Office
- Food service
- Restaurant experience
- Serving
- Hospitality
- Food handling
- Cash register
- Pallet jack
- Computer skills
- Organizational skills
- Supervising experience
- Merchandising
- Mobile applications
- Sales
- Writing skills
- Upbeat and Outgoing Attitude
- Decision-Making
Certification
- ServSafeAssessments, 03/01/22
- Retail customer service - Proficient, 03/01/22
- Administrative assistant/receptionist - Completed, 02/01/22
- Supervisory skills: Motivating & assessing employees - Completed, 10/01/20
References
References available upon request.
Timeline
Digital Personal Shopper
Walmart
07.2021 - Current
Store Associate
Wal-Mart
05.2020 - Current
On-call Banquet Server
Lakeland Country Club
10.2019 - 02.2020
On-call Catering Assistant
Guest Services, Inc
07.2016 - 09.2018
Human Services Intern
Spectra Food Services & Hospitality@ RP Funding Center
08.2015 - 10.2015
Banquet Supervisor
Spectra Food Services & Hospitality@ RP Funding Center
05.2015 - 04.2020
Porter/Matron
RP Funding Center
12.2014 - 04.2015
Bachelor's - Human Services
Southeastern University
AA - Social Work
Polk State College
- ServSafeAssessments, 03/01/22
- Retail customer service - Proficient, 03/01/22
- Administrative assistant/receptionist - Completed, 02/01/22
- Supervisory skills: Motivating & assessing employees - Completed, 10/01/20