Katrina Russell
North Tonawanda
Summary
Hello! I have various skills and experience in many different areas. I would describe myself as loyal, hardworking, compassionate person. I believe I could make a positive impact on your company if chosen. I am willing to learn and possibly move up if able to if given the chance.
Overview
1
1
Certification
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Digital Personal Shopper
Walmart
North Tonawanda
08.2020 - Current
- Delivered orders to customers outside and assisted with inquiries inside store.
- I've answered the phones every day helping customers, other associates or companies that call.
- Resolved customer order inquiries by accessing computer records.
- Collected and prepared orders for pickup by staging and bagging items in the back room.
- Processed refunds and resolved order issues to enhance customer satisfaction.
- It is a very fast paced job and things are always changing.
Receptionist/ assistant
Studio 1404
Buffalo
03.2020 - 08.2020
- Answered phones, scheduled appointments, addressed inquiries, and provided quality customer service in-person and over the phone.
- Assisted stylists, shampooed clients' hair, ensured cleanliness of dishes for hygienic standards, refilled things, cleaned/sanitized, and made sure everything was kept up on for stock.
- Greeted clients and visitors warmly upon arrival at the studio.
- Maintained the reception area, ensuring it remained organized and welcoming.
- Managed incoming phone calls and directed inquiries to appropriate staff members.
Parks and Recreation Employee
North Tonawanda Recreation Dept
North Tonawanda
01.2018 - 08.2020
- Contributed three years to seasonal operations at North Tonawanda Community Pool and The Youth Center. Participated in seasonal job roles focused on community recreation.
- I worked as a lifeguard for the North Tonawanda Community Pool.
- Monitored swimmers in the pool and rotated duties with team members.
- Also enforced safety rules and answer any questions or concerns people had at pool.
- Supervised youth center activities, engaging with children from kindergarten to 12th grade.
- Ensured safety and engagement of children from kindergarten to 12th grade during recreation center activities.
- Managed the front desk where residents paid.
Technologist Assistant-MRI
Windsong Radiology Group
Williamsville
07.2025
- Reviewed patient paperwork for accuracy and completeness, as I would get the patient from waiting room.
- Prepared the patient in a gown and ensured all jewelry was removed.
- Asked patients additional questions to gather relevant information before escorting them to the exam room for radiologist tech.
- Prepared examination areas to ensure readiness for patient visits before exams/tests.
- Assisted patients in positioning for procedures to ensure comfort and safety.
- Disconnected IVs and organized them for the technician's use during procedures.
- I stocked and organized supplies on carts for easy access for the current and following day.
- Performed sanitation of medical tools and areas to maintain hygiene standards before and after each patient.
Education
High School Diploma- Advanced -
North Tonawanda High School
North Tonawanda, NY 09.2016 - 06.2020
Skills
- Front desk
- Shift Management
- Empathy
- Greeting customers
- Writing skills
- Stock rotation
- Customer inquiries
- Food Safety
- Documentation review
- Medical billing
- Phone communication
- Communication Skills
- Customer Service
- HIPAA
- Patient service
- Mobile devices
- Computer Skills
- Customer relationship building
- Customer communication
- Health information management
- Administrative experience
- Patient charting
- Retail Sales
- Maintaining patient confidentiality
- Patient interaction
- Stocking
- Cash register
- Medical terminology
- Heavy lifting
- Merchandising
- Computer operation
- Typing
- Data entry
- Scheduling
- In-person customer service
- Attention to detail
- Time Management
- Patient care
- Organizational Skills
- Escalation handling
- Anatomy knowledge
Certification
Driver's License
Languages
English
Timeline
Technologist Assistant-MRI
Windsong Radiology Group
07.2025
Digital Personal Shopper
Walmart
08.2020 - Current
Receptionist/ assistant
Studio 1404
03.2020 - 08.2020
Parks and Recreation Employee
North Tonawanda Recreation Dept
01.2018 - 08.2020
High School Diploma- Advanced -
North Tonawanda High School
09.2016 - 06.2020