Recovery Associate
Macy,s
10.2017 - 02.2018
- Assisted in recovery operations to maintain product availability and store presentation.
- Collaborated with team members to streamline inventory management processes.
- Supported loss prevention efforts by organizing merchandise recovery efforts efficiently.
- Engaged with customers to address inquiries about product availability and location.
- Conducted regular floor audits to identify recoverable items and optimize stock levels.
- Maintained cleanliness and organization of stock areas to enhance operational efficiency.
- Adapted quickly to changing priorities during peak shopping hours, ensuring smooth operations.
- Executed daily tasks consistently while learning company policies and procedures effectively.
- Followed safety and security policies and procedures to reduce hazards and incidents.
- Provided exceptional customer service while negotiating payment arrangements within company guidelines.
- Assisted in reducing outstanding debts for the company by diligently working on account collections.
- Resolved disputes professionally by gathering necessary documentation and coordinating with appropriate parties when needed.
- Maintained detailed records of all collection efforts, ensuring accurate reporting and accountability.
- Achieved timely resolution of accounts, resulting in improved cash flow for the organization.
- Recovered merchandise from fitting rooms to maintain organization.
- Assisted in training new employees on company procedures and best practices for successful debt recovery operations.
- Supported internal departments by providing relevant information on client accounts and collection statuses.
- Increased efficiency of the recovery process, managing a high volume of accounts simultaneously.
- Stayed current on industry developments through ongoing education initiatives such as seminars, webinars, or workshops.
- Stocked merchandise following planogram to maintain sales floor merchandising standards.
- Retrieved items returned by customers and restocked on display shelves.
- Ensured compliance with federal, state, local regulations regarding debt collection activities.
- Contributed to a positive work environment by maintaining a professional attitude during challenging situations.
- Improved recovery rates by implementing efficient strategies and following up with clients.
- Removed damaged and Type items from customer view.
- Collaborated with team members to develop best practices for successful debt recovery operations.
- Applied price tags on items with correct, clear, and visible placement.