Chamely Cabral
Palisades Park,USA
Summary
Associate-focused Call Center Representative with solid understanding of customer relations. Excellent at juggling multiple tasks and working under pressure. Bilingual in Spanish and English.
Overview
12
12
years of professional experience
Work History
Human Resources Specialist
VILLAGE SUPERMARKET
Springfield, NJ
01.2020 - 01.2025
- Served as a key HR team member, supporting a wide range of functions to improve associates satisfaction and ensure compliance with company policies and labor regulations.
- Led end-to-end recruitment processes including job postings, interviews, and onboarding for store and support staff.
- Acted as a liaison between employees and management, effectively resolving workplace conflicts and addressing concerns with discretion and fairness.
- Administered payroll and benefits payments programs, including PTO, insurance and retirement plans using Kronos and village care systems.
- Maintained accurate and confidential employee records in compliance with company policies and labor laws.
- Conducted new hire orientations and facilitated training sessions to promote professional development and ensure policy compliance.
- Collaborated with Legal, Benefits and Payroll departments to streamline workflows and improved HR operations
- Managed call out line operations, including logging absences and generating daily attendance report to identify trends in absenteeism
Daycare Provider/ Owner
CHAMELY CABRAL DAYCARE
Bronx, NY
01.2013 - 05.2017
- Patient and dedicated certified daycare professional enthusiastic about working with children of all ages.
- Co-own and operate a daycare center for 16 children.
- Certified through the State of New York and through the County of Manhattan
- Implemented policy and procedures.
- Implemented a fun proactive environment for all children in my care.
- Adhere to all State licensing regulations.
- Cook, clean and prepare daily activities in regards to the childcare facility
- Prepare and maintain detailed health and personal records while maintaining strict confidentiality.
Village Care and Call Out Line Team Leader
VILLAGE SUPER MARKET
Springfield, NJ
01.2017 - 01.2019
- Acting as first point of contact for Associate inquiries via telephone. Independently resolve call outs and other related issues and escalate cases when appropriate.
- Provide online demonstrations and train new team members, as needed.
- Liaison between Worker's Compensation Adjusters and Associates
- Manage high-volume of inbound calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Verify all identifiable information provided by Management to reset Associate's passwords for various different systems, including but not limited to, Active Directory password, meat traceability, deli order express.
- Ensure all incoming calls are fully processed with tasks that align the Care Center with the Benefit offices, Human Resources, Legal Dept and Payroll offices.
- Log all Call Outs into Kronos and generate a daily "No Call No Show" list for Management to identify the root cause of absenteeism
- Oversee the filing of all vaccines administered by Village pharmacies with the State of New Jersey through PMAP.
- Assign tasks to all Call Center operators throughout the shift.
Education
Medical Assistant - undefined
Latino American Professionals
Bronx, NY01.2021
Bachelors - Human Resource Management
Lehman
Bronx, NY01.2017
Child Care - undefined
Hispano Americana Educators
Bronx, NY01.2012
High School Diploma - undefined
Dewitt Clinton High School
Bronx, NY06.2011
Skills
- Asana
- MS Office
- Google Drive
- Kronos
- INotes
- Fluent in English and Spanish
Timeline
Human Resources Specialist
VILLAGE SUPERMARKET
01.2020 - 01.2025
Village Care and Call Out Line Team Leader
VILLAGE SUPER MARKET
01.2017 - 01.2019
Daycare Provider/ Owner
CHAMELY CABRAL DAYCARE
01.2013 - 05.2017
Medical Assistant - undefined
Latino American Professionals
Bachelors - Human Resource Management
Lehman
Child Care - undefined
Hispano Americana Educators
High School Diploma - undefined
Dewitt Clinton High School