Chamil Leger
Summary
Case Manager with extensive experience in community outreach and client support, focusing on rental assistance and case management. Demonstrates exceptional communication, adaptability, and leadership skills, fostering trustful relationships and promoting open dialogue with clients. Committed to enhancing client satisfaction and team collaboration, leveraging organizational and time management abilities to drive positive outcomes.
Overview
15
15
years of professional experience
Work History
Case Manager/Outreach/rental Assistance
United Community Corporation
09.2023 - Current
- Guide clients through rental aid, ensuring timely resource access and fostering community ties.
- Enhance case management for better client outcomes and satisfaction with provided services.
- Maintain punctuality and teamwork, contributing to a collaborative workplace culture.
- Build trustful client relationships, promoting open communication and support.
- Commit to learning and working diligently, ensuring task completion and positive team dynamics.
- Foster trustful relationships with clients, promoting open dialogue and continuous support throughout the assistance process.
- Maintain a punctual and cooperative team environment, contributing positively to overall workplace morale and productivity.
- Commit to ongoing learning and diligent work, ensuring timely task completion and effective collaboration within the team.
Case worker/Intake
United Community Corporation
04.2023 - 09.2023
- In charge of processing Liheap/ USF applications in person and also throughout the CRM portal
- Response to many emails and calls from clients
- In charge of processing Liwap applications in CRM program
- Provide excellent customer service by offering different programs based on the clients' needs
- Multitasker and always willing to provide the best service by following the guidelines and protocols
Delivery Driver
Amazon
11.2018 - 01.2020
- Safe driving and control of your vehicle at all times
- Comfortable driving in various weather conditions
- Load and unload packages, carrying them to a customer's doorstep
- Strong customer service
Store Manager
Dunkin' Donuts
09.2015 - 01.2018
- Completed a series of training sessions to advance from Assistant Manager to Store Manager
- Delivered excellent customer service by greeting and assisting each customer
- Interviewed job candidates and made staffing decisions
- Addressed customer inquiries and resolved complaints
- Counted cash drawers and made bank deposits
- Assigned employees to specific duties to best meet the needs of the store
- Completed weekly schedules according to payroll policies
- Trained staff to deliver outstanding customer service
Shift Leader
Boston market
11.2009 - 09.2015
- Consistently provided friendly guest service and heartfelt hospitality
- Promptly and empathetically handled guest concerns and complaints
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Greeted customers and provided excellent customer service
- Correctly received orders, processed payments and responded appropriately to guest concerns
Education
High School Diploma -
North Miami Senior High School
Miami, FL01.2010
associate - information Management and technology
School of Business and Technology
01.2014
Skills
- Multi-tasker
- Operations
- Team player
- Problem-solving
- Case management
- Time management
- Case documentation
Additional Information
Customer-oriented Dedicated team player, Quick learner Restaurant operations, Organized multi-tasker Fast and efficient service worker, Friendly and helpful, Fluent in Spanish and English
Personal Information
Authorized To Work: US
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Case Manager/Outreach/rental Assistance
United Community Corporation
09.2023 - Current
Case worker/Intake
United Community Corporation
04.2023 - 09.2023
Delivery Driver
Amazon
11.2018 - 01.2020
Store Manager
Dunkin' Donuts
09.2015 - 01.2018
Shift Leader
Boston market
11.2009 - 09.2015
associate - information Management and technology
School of Business and Technology
High School Diploma -
North Miami Senior High School
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