Hi, I’m
Chaminda Gunathilaka
Brunswick,United States
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
years of professional experience
Work History
Walmart
Customer Service Team Associate
12.2022 - Current
Job overview
- Performed cash, card and check transactions to complete customer purchases and assisted customers resolving transaction issues.
- Processed refunds and exchanges in accordance with company policy.
- Carry out Financial Transactions.
- Used POS system to enter orders, process payments and issue receipts.
- Checked personal identifications during alcohol and tobacco sales.
- Worked with floor team and managers to meet wide range of customer needs.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Self-employed
Tutor
08.2018 - 07.2022
Job overview
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Assisted students with homework and provided supplementary instruction.
- Used variety of teaching methods to successfully help wide range of students.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
- Monitored student progress and provided feedback and support.
- Designed science dictionary with chemistry terminology to guide students in classroom and labs.
University Of Pittsburgh
Teacher's Assistant
08.2014 - 07.2018
Job overview
- Planned and delivered lab lectures and summarized course materials to provide students with subject matter knowledge.
- Developed and graded exams and assessments to evaluate student learning.
- Kept accurate records of student performance to track student progress and provide feedback on performance.
- Checked assignments and proctored tests according to university standards.
- Coordinated homework and assignments for absent students.
- Mentored students through office hours and one-on-one communication.
- Documented attendance and completed assignments to maintain full class and student records.
- Collaborated with other faculty and staff to improve teaching and learning by sharing resources and best practices.
- Participated in and contributed to departmental meetings to stay informed about university policies and initiatives.
Education
Washington University in St LouisSt Louis, MO
Master of Science from Chemistry
05.2014
University Overview
- Research Project: Acyl Transfer Catalysis, Designing of N-Heterocyclic carbene based acyl transfer catalysts, and their applications in acyl transfer reactions. Techniques used : NMR, HPLC
Southern Illinois University EdwardsvilleEdwardsville, IL
Master of Science from Chemistry
12.2010
University Overview
- Research Project: Phase Transfer Catalysis, Kinetics studies of applications of quaternary ammonium and phosphonium phase transfer catalysts in halogen exchange reactions Techniques used: NMR, GC
- 3.87 GPA
University of PeradeniyaPeradeniya, Sri Lanka
Bachelor of Science from Physical Sciences
04.2003
University Overview
- 2nd Class Honors (Upper Division)
- 3.30-3.70 GPA
Skills
- Service Standard Compliance
- Financial Transactions
- Calm and Professional Under Pressure
- Customer Service and Assistance
- Process Transactions
- Understanding Customer Needs
- Billing Adjustments and Refunds
Timeline
Customer Service Team Associate
Walmart
12.2022 - Current
Tutor
Self-employed
08.2018 - 07.2022
Teacher's Assistant
University Of Pittsburgh
08.2014 - 07.2018
Washington University in St Louis
Master of Science from Chemistry
Southern Illinois University Edwardsville
Master of Science from Chemistry
University of Peradeniya
Bachelor of Science from Physical Sciences
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