Chamisa Carson
Manager
Temple Hills,MD
Summary
Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.
Overview
25
25
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Manager
University Of Maryland
College Park, Maryland
09.2017 - Current
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Responsible for talking with vendors to make purchases
- Manage the Helpdesk team and evaluate performance
- Accomplished multiple tasks within established timeframes.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maximized performance by monitoring daily activities and mentoring team members.
IT Coordinator
University Of Maryland
College Park, Maryland
11.2009 - 09.2018
- Collaborated with director to maintain daily operations.
- Recruited, hired and trained of students and C1 hires,
- Provides direct supervisions ongoing staff development and continuing education to employees.
- Serves as a Project Manager for projects when needed.
- Provides advice on the most suitable IT technologies for work or personal to staff
IT Support Specialist
University Of Maryland
College Park, Maryland
01.2001 - 02.2012
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Answered questions and provided information to customers about new software or hardware.
Education
Bachelor of Science - Business Management
University of Maryland - University College
Hyattsville, MD 01.2008 - 09.2013
Master of Science - CyberSecurity
University of Maryland - University College
Hyattsville, MD 09.2014 - 12.2016
MBA - Cybersecurity And Business Management
University of Maryland - University College
Hyattsville, MD 01.2017 - 05.2018
Skills
Business administration
Certification
PMP - Project Management Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
PMP - Project Management Professional
07-2022
Manager
University Of Maryland
09.2017 - Current
MBA - Cybersecurity And Business Management
University of Maryland - University College
01.2017 - 05.2018
Master of Science - CyberSecurity
University of Maryland - University College
09.2014 - 12.2016
IT Coordinator
University Of Maryland
11.2009 - 09.2018
Bachelor of Science - Business Management
University of Maryland - University College
01.2008 - 09.2013
IT Support Specialist
University Of Maryland
01.2001 - 02.2012
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