Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Manager

Chamisa Carson

Manager
Temple Hills,MD

Summary

Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.

Overview

25
25
years of professional experience
9
9
years of post-secondary education
1
1
Certification

Work History

Manager

University Of Maryland
College Park, Maryland
2017.09 - Current
  • Onboarded new employees with training and new hire documentation.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Responsible for talking with vendors to make purchases
  • Manage the Helpdesk team and evaluate performance
  • Accomplished multiple tasks within established timeframes.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Maximized performance by monitoring daily activities and mentoring team members.

IT Coordinator

University Of Maryland
College Park, Maryland
2009.11 - 2018.09
  • Collaborated with director to maintain daily operations.
  • Recruited, hired and trained of students and C1 hires,
  • Provides direct supervisions ongoing staff development and continuing education to employees.
  • Serves as a Project Manager for projects when needed.
  • Provides advice on the most suitable IT technologies for work or personal to staff

IT Support Specialist

University Of Maryland
College Park, Maryland
2001.01 - 2012.02
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Answered questions and provided information to customers about new software or hardware.

Education

Bachelor of Science - Business Management

University of Maryland - University College
Hyattsville, MD
2008.01 - 2013.09

Master of Science - CyberSecurity

University of Maryland - University College
Hyattsville, MD
2014.09 - 2016.12

MBA - Cybersecurity And Business Management

University of Maryland - University College
Hyattsville, MD
2017.01 - 2018.05

Skills

    Business administration

Verbal and written communication

Coaching and mentoring

Schedule optimization

Staff Management

Policies and procedures

Certification

PMP - Project Management Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

PMP - Project Management Professional

2022-07

Manager

University Of Maryland
2017.09 - Current

MBA - Cybersecurity And Business Management

University of Maryland - University College
2017.01 - 2018.05

Master of Science - CyberSecurity

University of Maryland - University College
2014.09 - 2016.12

IT Coordinator

University Of Maryland
2009.11 - 2018.09

Bachelor of Science - Business Management

University of Maryland - University College
2008.01 - 2013.09

IT Support Specialist

University Of Maryland
2001.01 - 2012.02
Chamisa CarsonManager