Chamisa Swetnam-Macias
Albuquerque
Summary
Experienced business, healthcare and customer service professional. Known for strong teamwork and leadership and over 20 years of customer service experience.
Overview
27
27
years of professional experience
Work History
Orthodontic Assistant/Financial Coordinator/Clinical Assistant
Rio Rancho Orthodontics- Randy G Alkire DDS MS PC
Rio Rancho, NM
04.2014 - Current
- Assisted in patient management and communication, enhancing overall patient experience.
- Prepared orthodontic instruments and materials for various procedures, ensuring operational efficiency.
- Streamlined financial reporting processes, reducing turnaround time for monthly statements and analysis.
- Established relationships with vendors to negotiate favorable terms, contributing to cost savings for the practice.
- Analyzed financial data to identify trends, providing insights that informed strategic decision-making by leadership.
- Educated patients on oral hygiene practices and post-treatment care, improving patient compliance.
- Monitored inventory levels of orthodontic supplies, facilitating timely reordering processes.
- Trained new staff members on office protocols and patient interaction standards, fostering team cohesion.
- Implemented process improvements to reduce appointment wait times, increasing clinic productivity.
- Maintained accurate patient records using electronic health record software, ensuring data integrity and confidentiality.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
Orthodontic Office Manager
Orthodontic Specialist of Albuquerque-Dr Mitchell Silverman DMD
Albuquerque, NM
04.2004 - 04.2014
- Oversaw daily operations, ensuring efficient workflow and optimal patient experience.
- Managed scheduling for staff and patients, improving appointment adherence rates.
- Implemented electronic health record systems to streamline patient documentation processes.
- Trained and mentored administrative staff on office protocols and customer service standards.
- Coordinated with insurance companies to resolve billing inquiries and claims processing issues.
- Developed office policies that enhanced compliance with healthcare regulations and best practices.
Assistant Manager
Foot Locker
Albuquerque, NM
09.1998 - 09.2006
- Led team to achieve sales targets through effective training and coaching strategies.
- Streamlined inventory management processes, enhancing product availability and customer satisfaction.
- Developed and implemented promotional strategies, increasing foot traffic and store engagement.
- Analyzed sales data to identify trends, informing strategic decision-making for merchandise allocation.
Education
Certificate - Dental Assisting
Pima Medical Institute
Albuquerque, NM02-2004
Bachelor of Science - Sports Medicine
University of New Mexico
Albuquerque, NM12-2001
Skills
- Customer service
- Data entry
- Complaint resolution
- Client relations
- Team development
- Sales expertise
- Store maintenance
Timeline
Orthodontic Assistant/Financial Coordinator/Clinical Assistant
Rio Rancho Orthodontics- Randy G Alkire DDS MS PC
04.2014 - Current
Orthodontic Office Manager
Orthodontic Specialist of Albuquerque-Dr Mitchell Silverman DMD
04.2004 - 04.2014
Assistant Manager
Foot Locker
09.1998 - 09.2006
Certificate - Dental Assisting
Pima Medical Institute
Bachelor of Science - Sports Medicine
University of New Mexico