Chana Hollingshead
Des Moines,IA
Summary
Experienced in hospitality with a focus on customer service and beverage preparation. Monitored alcohol consumption levels to ensure compliance with safety regulations while maintaining a clean and organized bar environment. Developed effective communication skills through collaboration with team members, contributing to a positive workplace atmosphere. Demonstrated ability to multitask in fast-paced settings, enhancing guest experiences and fostering repeat business.
Responsible professional skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities.
Friendly professional experienced in high-volume environments and knowledgeable about different drink options. Versed in safe drink service and applicable laws. Dependable worker with flexible schedule and attention to detail.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Bartender/Cook
Gerris
Des Moines, IA
10.2024 - 04.2025
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Developed good working relationships with fellow employees through effective communication.
- Used standardized recipes and other instructions to prepare food.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Made meals in accordance with company standards and requirements.
- Monitored temperatures of prepared food and cold-storage areas.
Bartender/Server
Eastside Eddie’s
Des Moines, IA
12.2022 - 10.2024
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Assisted in setting up the bar for service shift.
- Effectively multitasked within fast-paced environment.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and confirmed complete orders.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Bartender
Jethro's Bbq
Des Moines, IA
09.2013 - 12.2022
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Developed good working relationships with fellow employees through effective communication.
- Assisted in setting up the bar for service shift.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Greeted frequent visitors by name and explained new promotions.
Skills
- Customer service
- Cash handling
- Mixology techniques
- Food preparation
- Recipe adherence
- Alcohol safety
- Menu knowledge
- Strong multitasking
- Maintaining a clean bar
- Clear and effective communication
- Ordering procedures
- Anticipating guest needs
- Aloha POS
- Bar restocking
- New hire training
- Food running
- Outstanding customer service
- Memory retention
- Highly reliable
Timeline
Bartender/Cook
Gerris
10.2024 - 04.2025
Bartender/Server
Eastside Eddie’s
12.2022 - 10.2024
Bartender
Jethro's Bbq
09.2013 - 12.2022