Chana Klaysingha
Starkey Hearing Technology
Shakopee,MN
25
years of professional experience
credit/collection specialist supporting customer accounts, pricing verification, purchase order review, and order processing across domestic and export business. Uses Oracle ERP and Salesforce CRM to resolve invoice adjustments, billing discrepancies, and credit hold follow-up with careful documentation and cross-functional coordination. Brings a customer service mindset to protecting order accuracy, maintaining account visibility, and keeping collections-related issues moving toward resolution.
Work History
Customer Service Operation, Order Management
21 Years 9 Months- Resolve 30 customer inquiries per day through phone and email while maintaining service quality.
- Verify order accuracy and flag quality issues to support customer satisfaction and internal standards.
- Maintain customer account records and setups, including support for IBD U.S. export customers.
- Coordinate with Credit and Collections to resolve orders placed on credit hold.
- Research and correct device history discrepancies across Oracle, Salesforce, Customer First, CQ, and Mainframe systems.
- Adapt to changing business requirements while supporting policy, quality, and health-and-safety objectives.
Hair Stylist
6 Years- Manage 5 client appointments per day while delivering haircuts, color, perms, and styling services.
- Perform precise haircutting, coloring, perming, styling, and updos tailored to client preferences.
- Apply eyebrow lamination services with attention to detail and consistent client consultation.
- Support repeat business by building friendly client relationships and responsive service experiences.
- Keep workstations sanitized and the salon floor presentable throughout daily operations.
- Improve appointment flow and service consistency through steady process improvement and time management.
Shipping/Invoicing Clark
3 Years- Checked inventory levels and flagged shortages before order fulfillment delays occurred.
- Maintained accurate shipping and invoicing records to support account setup and maintenance.
- Verified pricing details against invoices and purchase orders to catch billing discrepancies early.
- Supported customer service operations by resolving basic shipping and invoicing questions promptly.
- Coordinated with internal teams to keep order management and credit support tasks moving smoothly.
Education
High School Diploma
Cosmetology Liscense
Skills
Customer service operations
Order management
Credit and collections support
Customer relationship management
Process improvement
Account management
Account setup & maintenance
Invoice adjustment & error resolution
Purchase order management
Pricing verification
Oracle ERP
Timeline
Customer Service Operation, Order Management
Starkey Hearing Technology
01.2005 - CurrentRead More
Hair Stylist
Great Clip
01.2002 - 01.2008Read More
Shipping/Invoicing Clark
Rexton
01.2002 - 01.2005Read More
Scot Lewis Cosmetology School
Cosmetology Liscense
Read More
Hennepin Community College
Read More
Roosevelt High School
High School Diploma
Read More