Chanale Grant
Round Lake,IL
Summary
Highly proactive manager and experienced fine dining connoisseur with over 5 years of experience in the hospitality industry. Flexible and results oriented with exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases. Passionate about creating memorable dining experiences for guests. Passionate about Food.
Overview
5
5
years of professional experience
Work History
Assistant Property Manager
Legacy Varin Property Management
02.2023 - 02.2024
- Planned special events such as property tours, resident events, vendor collaborations.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Escalated major issues to property manager for immediate remediation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Maitre D'
MFG Major Food Group
03.2022 - 12.2023
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
- Spoke clearly and persuasively in positive or negative situations and responded well to questions.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Relayed guest comments or suggestions to manager on duty for further action.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Senior Leasing Manger
Exxir LLC
01.2019 - 12.2022
- Managed daily and weekly marketing and leasing plans.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Addressed needs for 500+ residents across 4 residential buildings.
- Investigated complaints from tenants and resolved issues.
- Managed and oversaw operations, maintenance and improvement of commercial, industrial and residential properties.
Education
Political Science
Pennsylvania State University
Mechanicsburg, PA12.2017
Skills
Leadership, to inspire and motivate
Customer Engagement
Analytical Skills, analyze data, make informed decisions
Communication, including active listening speaking clearly and writing effectively
Financial Management, budgeting, forecasting
Talent Development
Health Code Compliance
Scheduling Coordination
Menu Planning
Accomplishments
- E.A.T Certified Judge #1764
- Published Food Critic - Dallas Voyage 2023
- Coordinated with MFG on the opening of Carbone ,Vino and Sadelles in Dallas TX.
-Administered FOH staff members on Host team.
- Contributed to the opening of five successful restaurant's in the Dallas Forth Worth area.
- Developed team members skills. Provided guidance and support.
- Structured the schedules, managed daily operations of The door - FOH
Restaurants:
-Carbone , MFG
- Vino, MFG
-Sadelle's, MFG
-Paradiso, Exxir Capital
-Written by the seasons, Exxir Capital
-Te Deseo, Harwood International
Timeline
Assistant Property Manager
Legacy Varin Property Management
02.2023 - 02.2024
Maitre D'
MFG Major Food Group
03.2022 - 12.2023
Senior Leasing Manger
Exxir LLC
01.2019 - 12.2022
Political Science
Pennsylvania State University
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