Chanaya Brooks
Greensboro,NC
Summary
Organized and results-oriented individual excels at seeing big picture and creating plans to achieve business objectives. Adept at leveraging data-driven insights and implementing proactive solutions to deliver cost-effective and timely results. Possesses strong communication, customer service and problem-solving skills, and always open to learn new skills.
Overview
5
5
years of professional experience
Work History
Sales Lead Keyholder
Men’s Wearhouse
01.2023 - Current
- Opened and closed store five days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Lead Planner
Storybook Weddings And Events
08.2022 - Current
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
- Oversaw setup and teardown procedures at venues while managing staff responsibilities during events.
- Directed pace of wedding and reception through multitasking and liaising with vendors to carry out event as planned with little or no deviations.
- Organized detailed timelines for pre-wedding preparations and day-of-event activities, ensuring punctual proceedings.
- Executed advertisements, promotions and branding campaigns to attract new clients.
Wedding Coordinator Assistant
Blueprints wedding & Event coordination
03.2022 - Current
- Ensured timely execution of all wedding day tasks, facilitating smooth transitions between ceremony components.
- Oversaw setup and breakdown of wedding decorations and supplies.
- Collaborated with bridal couple to achieve expectations and vision for wedding.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
Social Media Manager/ Intern
Speak Live Nation with Cedric Nettles
09.2021 - 03.2023
- Used Facebook analytics to measure effectiveness of content shared with consumers, as well as report information to supervisors.
- Engaged with online audience to keep viewers engaged, as well as helped with creating promotional campaigns
- Developed a comprehensive social media calendar, ensuring timely posting of diverse content across various platforms.
- Optimized the use of hashtags to expand post visibility and reach within relevant communities.
Cashier Team Lead
Food Lion
05.2021 - 12.2022
- Used a POS system to efficiently collect and accurately handle cash, credit cards, and checks
- Performs duties essential for the productive flow of customer transactions I.E, cart collecting, customer checkout, front end cleaning.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Clutch Ambassador/ Barista
Clutch Coffee Bar
01.2021 - 05.2021
- Helped spread the awareness of Clutch Coffee Bar’s Core Values & 6 Cultural Pillars at the highest level
- Developed and maintained extensive network of community contacts, resulting in increased visibility.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
Intern
NCAT Extraordinary Opportunities
01.2020 - 05.2020
- Utilized basic photography skills to capture photos during NCAT Honors Lecture series
- Assisted in developing integrated marketing strategies for honor's department to drive student interaction with upcoming events and lecture series.
- Gained exposure to various aspects of the department through active participation in company events, workshops, and training sessions during the internship period.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
Education
Bachelor of Science in Journalism Mass Communication - Public Relations
North Carolina Agricultural And Technical State University
Greensboro, NC05.2022
Skills
- Microsoft Office
- Google Documents
- Microsoft PowerPoint
- Time Management
- Problem-Solving
- Meeting Sales Goals
- Positive Customer Engagement
- Product Merchandising
- Written and Verbal Communication
- Content creation
- Event planning
- social media management
- Event Management
- Social Media marketing
- Vendor coordination
- Detail Oriented
- Staff Leadership
- Store Opening and Closing
- Customer Service
Timeline
Sales Lead Keyholder
Men’s Wearhouse
01.2023 - Current
Lead Planner
Storybook Weddings And Events
08.2022 - Current
Wedding Coordinator Assistant
Blueprints wedding & Event coordination
03.2022 - Current
Social Media Manager/ Intern
Speak Live Nation with Cedric Nettles
09.2021 - 03.2023
Cashier Team Lead
Food Lion
05.2021 - 12.2022
Clutch Ambassador/ Barista
Clutch Coffee Bar
01.2021 - 05.2021
Intern
NCAT Extraordinary Opportunities
01.2020 - 05.2020
Bachelor of Science in Journalism Mass Communication - Public Relations
North Carolina Agricultural And Technical State University
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