Chance Cain
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate Director of Programs and Operations
The Horticultural Society Of New York
New York, NY
04.2023 - Current
- Provided leadership for continual management and employee training initiatives.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.
- Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
General Manager
Panera Bread
New York, NY
07.2021 - 01.2023
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Transformed underperforming teams into productive, profitable teams.
OperationsManager
Dry Harbor Nursing Home & Rehabilitation Center
New York, NY
02.2019 - 07.2021
- Assisted in recruiting, hiring and training of team members.
- Drafted invoices for completed work
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Operations Supervisor
Dry Harbor Nursing Home & Rehabilitation Center
New york, New York
12.2018 - 02.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Education
High School -
Queens School of Inquiry
158-40 76th Rd09.2015
College Credits -
Queens College of The City University of New York
Flushing, NY08.2017
Queens Borough Community College
222-05 56th Ave09.2019
Skills
- Program Operations
- Funds Distribution
- Non-Profit Management
- Cross-Functional Collaboration
- Strategic Partnership Manageme
- Contract Management
- Annual Funding Cycle Management
Certification
- Certification in social media marketing
- Certification in the fundamentals of digital marketing
- Certification in inbound sales
- Certification in revenue operations
- Diploma in Operations management
Timeline
Associate Director of Programs and Operations
The Horticultural Society Of New York
04.2023 - Current
General Manager
Panera Bread
07.2021 - 01.2023
OperationsManager
Dry Harbor Nursing Home & Rehabilitation Center
02.2019 - 07.2021
Operations Supervisor
Dry Harbor Nursing Home & Rehabilitation Center
12.2018 - 02.2019
High School -
Queens School of Inquiry
College Credits -
Queens College of The City University of New York
Queens Borough Community College
- Certification in social media marketing
- Certification in the fundamentals of digital marketing
- Certification in inbound sales
- Certification in revenue operations
- Diploma in Operations management