Chance Cooper
Prairie Grove,Arkansas
Summary
A motivated and dependable professional Manager with extensive experience in public service. A reliable team player who is dedicated to completing projects on time and meeting public expectations. Hardworking, highly motivated professional eager to work with the citizens and provide safety. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes. Resourceful and results-driven with a passion for growth and efficiency to meet company needs. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Dispatch Manager
PAM Transport
Tontitown, AR
02.2025 - Current
- Supervise 42 drivers daily, occasionally juggling other boards when other departments need assistance
- Plan driver loads ensuring they can make on time pick up and delivery and relaying this information
- Schedule drug tests and physicals when needed
- Schedule truck maintenance to make sure trucks are in top condition
- Coach drivers on safety and ensuring they are following all company policies and procedures
- Schedule, plan and conduct safety meetings with drivers after any accidents and failed DOT inspections
- Ensure drivers are following Hours Of Service laws according to the Department of Transportation
- Meet and exceed weekly goals for driver hours, earning monetary bonuses
- Work with Microsoft word, excel, and outlook daily as well as our dispatching software
- Use PC miler to plan routes for each truck daily
Fence Installer/ Co-Owner
Hawg Country Outdoors
Prairie Grove
03.2023 - 02.2025
- Made rails for fences, by sawing lumber, and by cutting metal tubing to required lengths.
- Measured fence areas to calculate accurate material requirements.
- Successfully completed multiple jobs under tight deadlines while maintaining high quality standards.
- Worked independently as well as collaboratively with other team members to complete projects efficiently and on time.
- Communicated with customers, notifying of expected work times and completion dates
- Transported materials from suppliers to job sites using company vehicles safely
- Layed out fence lines and mark posthole positions, following instructions, drawings, and specifications.
- Provided customer service by answering questions and addressing concerns in a timely manner.
- Displayed strong attention to detail when measuring for precise cuts or alignment of posts, panels, gates.
Emergency Medical Dispatcher
Central EMS
Fayetteville, Arkansas
09.2008 - 02.2025
- Coordinated daily workflow in adherence with critical timelines.
- Monitored personnel and equipment locations and utilization to coordinate service.
- Oversaw dispatch activities and enforced compliance with laws and regulations.
- Managed the dispatch of field personnel to various locations in an organized and timely manner.
- Relayed information to or from work crews using telephones and two-way radios.
- Resolved customer complaints in a timely and professional manner.
- Communicated clearly and concisely to reduce errors and provide complete dispatch data.
- Dispatched workers and crews to assigned locations.
- Trained, coached and mentored new hires in dispatch operations.
- Participated in ongoing training to enhance own job skills and knowledge.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Worked with coworkers to complete tasks.
- Focused on learning new skills and staying updated with industry changes.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Night shift supervisor for the last 7 years of my career with Central EMS.
- Supervised the night shift crews and made sure all employees were following policies and procedures accordingly.
- Maintained detailed records of all incoming and outgoing calls; documented patient information accurately in a computer database.
- Recorded details of calls, dispatches, and messages.
- Provided emotional support by remaining calm during stressful situations while maintaining professional demeanor at all times.
- Identified potential safety hazards that could impact responders or patients prior to dispatch deployment.
- Interpreted small-scale maps and information from computer screen to determine locations and provided directions.
- Participated in training sessions designed to enhance knowledge base related to EMD functions such as CPR certification courses.
- Utilized problem solving skills to assess situations quickly and make decisions under pressure in life threatening situations.
- Determined response requirements and relative priorities of situations and dispatched units.
- Provided feedback on performance issues related to staff members working within the Emergency Medical Dispatching unit.
- Answered emergency and non-emergency calls to determine the nature of medical assistance needed; dispatched appropriate personnel and equipment.
- Monitored radio frequencies for emergency response teams and relayed pertinent information regarding incidents or emergencies.
- Managed multiple lines simultaneously while prioritizing calls based on severity level according to established guidelines.
- Relayed information and messages to and from emergency sites and law enforcement agencies.
- Developed an understanding of local geography to ensure efficient dispatching of ambulance units.
- Conducted regular quality assurance checks on recordings from live 911 calls for accuracy; ensured compliance with protocol standards.
Education
High School Diploma -
Prairie Grove High School
Prairie Grove, Arkansas06.2005
Skills
- Power Tool Operation
- Privacy Fence Construction
- Equipment maintenance and operation
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
- Reliability
- Professionalism
- Decision-Making
- Following safety practices
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Adaptability and Flexibility
- Task Prioritization
- Workflow planning
- Route planning
- Phone dispatch
- Staff training and development
- Customer communication
- Employee performance reviews
- Transportation
- Fleet dispatching
- Strong leadership
- Customer service
- Critical thinking
- Prioritizing calls
- Personnel monitoring
- Creative thinking
- Microsoft office
- Dispatching field personnel
- Call center software
- Resource coordination
Certification
previously held EMD and EFD certifications, CTO certification, and EFD-Q certification
Timeline
Dispatch Manager
PAM Transport
02.2025 - Current
Fence Installer/ Co-Owner
Hawg Country Outdoors
03.2023 - 02.2025
Emergency Medical Dispatcher
Central EMS
09.2008 - 02.2025
High School Diploma -
Prairie Grove High School