Chance Harbert

Pacific Sunwear Of California Inc

10.2015 - Current

Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Collected, arranged, and input information into database system.
Evaluated customer needs and feedback to drive product and service improvements.
Educated staff on organizational mission and goals to help employees achieve success.
Evaluated staff performance and provided coaching to address inefficiencies.
Conducted regular reviews of operations and identified areas for improvement.
Developed effective improvement plans in alignment with goals and specifications.
Helped meet changing demands by recommending improvements to business systems or procedures.
Generated reports detailing findings and recommendations.
Developed and updated tracking spreadsheets for process monitoring and reporting.
Created and managed project plans, timelines and budgets.
Maintained database systems to track and analyze operational data.
Devised and implemented processes and procedures to streamline operations.
Respectfully reported and communicated with higher-ups.
Frequently ordered, managed and audited inventory.
Networked, recruited and scheduled staff.
Conducted and maintained top tier visual standards.
Traveled regionally to other locations within the company to support in any of the operations previously listed.