Chance Haugen
Prescott,AZ
Summary
Very skilled at driving operational excellence and customer satisfaction, my time at Pinnace Deli Provisions (distributing Boars Head). showcased my leadership and time management skills. I have the upper hand that enhanced company efficiency, supported sales growth, and maintained high service standards. Recognized for exceptional customer service, I excel in workforce management and operations coordination, ensuring strategic goals are met with precision.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Specialist/Sales Representative/Team Manager
Pinnace Deli Provisions
Prescott, AZ
03.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored operations to understand company performance.
- Managed daily operational tasks to ensure company efficiency and productivity.
- Coordinated distribution operations to optimize delivery times.
- Developed comprehensive sales plans that included short-term goals and long-term objectives.
- Supported sales team members to drive growth and development.
- Serviced existing accounts, maintaining professional relationships.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Assisted in the management of inventory levels to optimize supply chain operations.
- Identified operational and performance issues and worked with managers to resolve concerns.
- Provided training and guidance to staff on operational procedures, policies, and regulations.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Auto Mechanic
Pinnacle off-road motorsports
Prescott, AZ
01.2019 - 12.2021
- Analyzed and diagnosed automotive problems and completed skilled mechanical work.
- Repaired or replaced worn parts such as brakes, spark plugs and radiators.
- Evaluated, repaired and aligned vehicle suspensions.
- Tested vehicle engines to identify malfunctions.
- Diagnosed mechanical issues using specialized tools and equipment.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Replaced engine components including filters, belts, hoses and pumps.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Operated equipment and machinery according to safety guidelines.
- Recognized by management for providing exceptional customer service.
Education
Automotive Technology - Automotive Engineering
Yavapai College
Prescott, AZ03-2023
Skills
- Time management
- Experience in leadership
- Decision-making
- Operations coordination
- Workforce management
- Customer service
Affiliations
- like to ride dirtbikes
- hiking with my significant other and her dog
- go to bbq's
- like to keep up with family and friends
Accomplishments
- 5x Off Road Short Course champion
- certified selling event operator
Languages
English
Native/ Bilingual
Websites
Certification
- forklift certification - issue date May 14, 2024 - certification number 45078123.
Timeline
Operations Specialist/Sales Representative/Team Manager
Pinnace Deli Provisions
03.2022 - Current
Auto Mechanic
Pinnacle off-road motorsports
01.2019 - 12.2021
- forklift certification - issue date May 14, 2024 - certification number 45078123.
Automotive Technology - Automotive Engineering
Yavapai College
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