Chance Heximer
Northridge,CA
Summary
Dynamic and detail-oriented professional with experience at Portos Bakery, excelling in guest relations and effective problem-solving. Proven ability to maintain cleanliness and organization while enhancing productivity. Skilled in time management and conflict mediation, consistently delivering exceptional service and fostering positive team environments. Committed to upholding food safety practices and workplace safety.
Driven Busser with experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty.
Overview
1
1
year of professional experience
Work History
Busser
Portos Bakery
02.2025 - Current
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Reset and cleaned tables quickly to prepare for new customers.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Monitored dining room and bar areas for signs of overcrowding.
- Arranged tables and chairs for special occasions and events.
Sales Associate
Seasonal Adventures
11.2024 - 12.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
Spirit Halloween Super Store
08.2024 - 11.2024
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor - Criminology
CAL State Northridge
Northridge, CA06-2028
Skills
- Station restocking
- Table reset
- Dining room cleaning
- Hazardous chemical handling
- Cleaning and sanitizing
- Decision-making
- Quality assurance
- Equipment operation
- Inventory management
- Time management
- Food safety practices
- Attention to detail
- Conflict mediation
- Beverage service
- Food safety
- Positive attitude
- Effective problem solving
- Workplace safety
- Guest relations
- Multitasking and organization
- Clear communication
- Hand-eye coordination
Timeline
Busser
Portos Bakery
02.2025 - Current
Sales Associate
Seasonal Adventures
11.2024 - 12.2024
Sales Associate
Spirit Halloween Super Store
08.2024 - 11.2024
Bachelor - Criminology
CAL State Northridge