Chance Hooper

Delivered technical support to students, faculty, and staff for hardware, software, and network issues.

Diagnosed and resolved technical problems using remote access tools and phone assistance.

Facilitated account management, including password resets and application troubleshooting.

Documented support interactions and resolutions in ticketing system to ensure effective follow-up and service continuity.

• Operated point-of-sale system to efficiently process customer purchases, managing cash, credit, and other payment transactions
• Delivered friendly, professional customer service, promptly resolving inquiries and issues to enhance customer satisfaction
• Processed customer transactions efficiently at checkout stations.
• Maintained accurate cash drawer and balanced daily receipts.
• Assisted customers with product inquiries and special requests.