Chance McDonald
Kelso
Summary
Outgoing and results-driven individual excelling in communication and relationship-building. Possesses foundational knowledge of sales techniques and adept at leveraging persuasive communication and negotiation skills. Committed to driving revenue growth and fostering customer satisfaction.
Overview
2
2
years of professional experience
Work History
Acting Assistant Manager
T-Mobile, MobileOne LLC
03.2026 - Current
- Coordinated daily operations to enhance team efficiency and service quality.
- Developed checklists and resources for new staff, ensuring smooth operations and understanding of tasks.
- Assisted with scheduling to optimize coverage during peak operational hours.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored new/junior staff in their professional development by offering guidance/support in their assigned roles.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Sales Representative
T-Mobile, MobileOne LLC
05.2025 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Mentored new sales representatives, enhancing team expertise and performance.
Crew Member
Burgerville
11.2024 - Current
- Kept customers happy by quickly processing payments and bagging purchases.
- Coordinated shipping or carry-out assistance for customers with special orders.
- Sanitized and organized work areas to minimize serving delays.
- Completed numerous orders and projects per shift with high accuracy.
- Communicated effectively with team members to resolve conflicts.
- Addressed customers with friendly greetings and conversations.
- Cleaned, swept, and mopped food preparation and FOH areas.
Cashier
Pacific Bells LLC
11.2023 - 12.2023
- Accepted cash, debit and credit cards, and gift certificates in line with company policy.
- Maintained high customer satisfaction levels by going the extra mile to personalize service.
- Processed cash register transactions on POS and provided correct change.
- Maintained clear work area for easier operations.
- Ensured the restaurant was clean to the best of my ability and to customer satisfaction.
- Made sure my area was properly stocked and ready for use.
Education
Food Handler's Card -
Washington State
05-2024
GED Certificate - undefined
Goodwill GED
Longview, WA06-2022
Skills
- Google Workspace
- Cash Register Operation
- Cash Handling
- Janitorial
- Conflict resolution
- Customer service
- Staff training and development
- Task delegation
Accomplishments
Class MVP - New Hire Class May 2025 - MobileOne LLC
SEED (Manager Development) Program Completion- MobileOne LLC
Timeline
Acting Assistant Manager
T-Mobile, MobileOne LLC
03.2026 - Current
Sales Representative
T-Mobile, MobileOne LLC
05.2025 - Current
Crew Member
Burgerville
11.2024 - Current
Cashier
Pacific Bells LLC
11.2023 - 12.2023
GED Certificate - undefined
Goodwill GED
Food Handler's Card -
Washington State
Achievements
- New Hire Class MVP 2025
- Number Two Sales Representative in the Region