Chance Wallace
Cantonment
Summary
Dynamic and results-driven project management professional with a proven track record of optimizing operational efficiency, driving growth, and surpassing business objectives. Leveraging extensive experience to lead diverse teams in delivering projects on time. Seeking to contribute expertise in project leadership and strategic planning to a forward-thinking organization poised for growth and innovation.
Overview
3
3
years of professional experience
Work History
Manager of Northwest Operations
Meraki Installers
2024.04 - Current
- Lead cross-functional team to meet project milestones, achieving an average project completion time of 45 days.
- Oversee daily operations, including staff training and interdepartmental communication, resulting in improved efficiency.
- Manage project processes from property survey to installation completion, coordinating with engineers, jurisdictions for permits, and inspections.
- Maintain continuous communication with homeowners and sales representatives to provide project status updates.
Manager of Customer Service
Meraki Installers
2024.02 - 2024.04
- Managed customer service team, resolving escalations and ensuring high satisfaction levels.
- Managed customer service team, resolving escalations and ensuring high satisfaction levels.
- Conducted customer satisfaction surveys and collaborated with sales and marketing teams on retention strategies.
- Handled settlements, contract disputes, and insurance policies, ensuring compliance and customer satisfaction.
- Ensured solar projects were producing to specifications by building their systems and houses in Aura.
- Maintain an extensive log of insurance policies purchased by the company for our homeowners.
Lead Project Manager
Meraki Installers
2022.11 - 2024.02
- Built and managed a team of 30 individuals, overseeing progress across multiple projects.
- Exceeded company goals, ensuring effective management of 2,300 projects.
- Coordinated with 10 departments to prioritize project needs and maintain communication standards.
- Conducted project audits to meet customer expectations and project requirements.
Project Manager
Meraki Installers
2022.09 - 2022.11
- Monitored project progress, implemented corrective actions, and managed resources to achieve project goals.
- Conducted risk assessments and developed mitigation strategies for project success.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Branch Associate
Pen Air Credit Union
2021.08 - 2022.08
- Managed customer accounts, processed transactions, and addressed inquiries promptly.
- Collaborated with team to achieve branch sales goals and foster strong customer relationships.
- Conducted account audits and ensured compliance with banking regulations and security procedures.
- Opened member accounts, processed loans, and maintained accurate vault records.
Education
High School Diploma -
J. M. Tate Senior High School
Cantonment, FL05.2018
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Risk Management
- Scheduling
- Quality Assurance
- Team Collaboration
- Policy Implementation
- Negotiation
Timeline
Manager of Northwest Operations
Meraki Installers
2024.04 - Current
Manager of Customer Service
Meraki Installers
2024.02 - 2024.04
Lead Project Manager
Meraki Installers
2022.11 - 2024.02
Project Manager
Meraki Installers
2022.09 - 2022.11
Branch Associate
Pen Air Credit Union
2021.08 - 2022.08
High School Diploma -
J. M. Tate Senior High School
Similar Profiles
Alexis WilberAlexis Wilber
Administrative Assistant Sr Level at Meraki Installers LLCAdministrative Assistant Sr Level at Meraki Installers LLC
Dillon PowellDillon Powell
Vice President of Operations at Meraki Installers, LLCVice President of Operations at Meraki Installers, LLC
DEAN HOLLEMANDEAN HOLLEMAN
Senior Buyer / Acting Director of Procurement at Meraki Installers LLCSenior Buyer / Acting Director of Procurement at Meraki Installers LLC