Chanceler Fuller
Houston,TX
Summary
Customer service and account support professional with experience leading escalations, training new representatives, and resolving billing, benefits, and account questions. Strong record of maintaining compliant documentation, updating records accurately, and supporting timely service across healthcare, retirement, and retail environments.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Case Manager 1
HHSC
Houston, Texas
02.2026 - 06.2026
- Managed HHSC case files, eligibility records, and confidential client documents to ensure organized access and security.
- Guided clients on benefits, appointments, and required documentation.
- Reviewed active cases and maintained up-to-date HHSC records for compliance and accuracy, enhancing data integrity.
- Monitored deadlines, follow-ups, and case notes across HHSC service programs to ensure timely service delivery.
Customer Service Specialist Lead
Ascensus
Houston, TX
02.2024 - 11.2025
- Led retirement plan participant support for Ascensus customer service escalations.
- Reviewed account details in Ascensus systems to resolve service requests accurately.
- Trained new representatives on call handling, procedures, and client communication.
- Handled inbound calls from participants regarding distributions, address updates, and savings rates to ensure accurate account management.
Benefits Specialist
Empyrean Benefit Solutions
Houston, TX
03.2023 - 12.2023
- Administered benefits enrollment support for Empyrean Benefit Solutions clients and employees
- Assisted clients in navigating benefits enrollment processes, including enrolling in benefits, understanding plan details and pricing, adding dependents, and accessing online portal for user ID retrieval and password resets.
- Reviewed eligibility changes and updated benefits records in HRIS systems
- Coordinated with carriers on coverage questions, escalations, and plan changes
- (Seasonal/Temp)
Member Service Representative
BCForward/Anthem
Houston, TX
10.2022 - 03.2023
- Assisted Anthem members with plan details, claims, copays and updating address/phone number/email. Requested documents, billing questions, premium payments, SRT assistance, etc.
- Worked in a seasonal capacity during peak periods
- Answered BCForward-supported Anthem member calls about benefits, eligibility, and claims
- Resolved billing questions using Anthem plan guidelines and provider information
- Documented case notes in Anthem systems and updated member records
Customer Care Representative
Macy's Credit and Customer
Houston, TX
08.2020 - 04.2021
- Resolved Macy's Credit and Customer account questions by phone and secure messaging.
- Processed payments, returns, and billing requests using customer service systems.
- Explained credit card terms, charges, and account policies to callers.
- Coordinated furniture orders by scheduling deliveries and managing pick-up and drop-off times to ensure timely service.
Customer Service Representative Lead
Continuum Global Solutions
Houston, TX
06.2019 - 08.2020
- Assisted customers with prescription orders, refills, delivery times, and claims to ensure accurate and efficient service, Supported customer inquiries as senior representative in customer service, Coordinated account transfers to ensure timely service, scheduling deliveries, etc. Promoted to lead; team of four, helped with metrics and quality
- Trained new agents on Continuum Global Solutions customer service workflows and call standards.
- Monitored agent interactions for quality and compliance with service guidelines.
Guest Relations Representative
PALAIS ROYAL
Houston, TX
10.2018 - 04.2019
- Provided assistance to guests at Palais Royal with purchases, returns, exchanges, and store policies.
- Assisted customers with online orders, price adjustments, and applying discounts to enhance shopping experience.
- Processed refunds and adjustments through point-of-sale systems.
Education
High school diploma -
University Park Academy
Houston, TX01-2012
Skills
Medical claims processing
- HIPAA compliance
- Maintaining patient confidentiality
- Healthcare infection prevention and control expertise
- Documentation management
- Case documentation
- Customer service solutions
- Customer service leadership
- Customer support experience
- Client relations
- Account management
- Customer inquiry handling
- Order inquiry handling
- Billing inquiries
- Insurance verification
- Financial transaction processing
- Data verification
- Data collection
- Data entry
- Data entry in Excel
- CRM systems
- CRM software
- Salesforce
- Microsoft Dynamics Navision
- Technical support
- Non-technical user support
- Email customer support
- Live chat
- Phone answering
- Phone communication
- Phone etiquette
- In-person service
- Guest relations
- Team management
- Teamwork
- Training
- Client transportation
- Issue escalation
- Call escalation management
- Analysis skills
- Critical thinking
- Problem-solving
- Attention to detail
- Empathy
- Active listening
- Organizational skills
- Time management
- Self-direction
- Multitasking
- Support response improvement
- Clerical experience
- Administrative experience
- Filing
- Scanning
- Word processing
- Productivity software
- Microsoft Word
- Microsoft Outlook
- 10 key typing
- Search engines
- Clean workspace maintenance
- Warehouse experience
- Dispatching
- Retail support experience
- Department store experience
- Bank experience
- Banking
- Credit risk assessment
- Escrow
- Pricing
- Debits & credits
- Cleaning
- Serving
- Client transportation
- Hospitality
- Mobile devices
- Epic Printing
- Databases
- Data entry
- Serving
- Productivity software
- Data entry in Excel
- Escrow
- Technical Proficiency
- Billing inquiries
- Filing
- Customer support experience
- Credit risk assessment
- Customer returns handling
- Ticket management
- Customer inquiry handling
- Attention to detail
- Problem-solving
- Warehouse experience
- Support response improvement
- Self-direction
- Multitasking
- Word processing
- Databases
- Client phone interaction
- Store management
- Mobile devices
- Retail support experience
- Electronic health records (EHR) management
- Insurance verification
- Phone communication
- Google Docs
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Certification
- Driver's License
Languages
English
Timeline
Case Manager 1
HHSC
02.2026 - 06.2026
Customer Service Specialist Lead
Ascensus
02.2024 - 11.2025
Benefits Specialist
Empyrean Benefit Solutions
03.2023 - 12.2023
Member Service Representative
BCForward/Anthem
10.2022 - 03.2023
Customer Care Representative
Macy's Credit and Customer
08.2020 - 04.2021
Customer Service Representative Lead
Continuum Global Solutions
06.2019 - 08.2020
Guest Relations Representative
PALAIS ROYAL
10.2018 - 04.2019
High school diploma -
University Park Academy