CHANCELINE Tchouandep
LAUREL,MD
Summary
Hardworking correctional officer, skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations. Skillfully detects contraband during cell searches.
Overview
11
11
years of professional experience
Work History
Correctional Officer
DPSCS
18601 Roxbury Road Hagerstown MD 21746
02.2021 - 09.2022
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
Cashier
McDonald's
13800 Outlet Drive, Silver Spring MD 20904
01.2016 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service Cashier
McDonald's
14300 Gallant Fox Ln, Bowie, MD 20715
03.2012 - 04.2016
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Learned duties for various positions and provided backup at key times.
Education
No Degree - Seurity Operation Analyst
Kebenztechconsulting
OnlineHigh School Diploma -
Sherwood High School
Sandy Spring, MD06.2016
Skills
- Service-Orientation
- Self-Defense Techniques
- Excellent Problem-Solving Skills
- Continuing Education
- Remote Learning
- Social Services Support
- Billing and Payment Processing
- Cash Drawer Balancing
- Learning Strategies
- Efficient Service
- Problem-Solving Skills
- Load Trucks
- Container Management
- Cash Register Operations
- Microsoft Word
- Customer Support Needs Assessment
- Organizational Skills
- Customer Support
- Troubleshooting Network Issues
- Support Ticketing System
- Remote Instruction
- Communicating with Clients
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
When I look back on my past and think how much time I wasted on nothing, how much time has been lost in futilities, errors, laziness, incapacity to live; how little I appreciated it, how many times I sinned against my heart and soul—then my heart bleeds. Life is a gift, life is happiness, every minute can be an eternity of happiness!
Fyodor Dostoevsky
Timeline
Correctional Officer
DPSCS
02.2021 - 09.2022
Cashier
McDonald's
01.2016 - 02.2020
Customer Service Cashier
McDonald's
03.2012 - 04.2016
No Degree - Seurity Operation Analyst
Kebenztechconsulting
High School Diploma -
Sherwood High School