Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Chancellor Gaines

Gilbert,AZ

Summary

Adept at enhancing operational efficiency and customer satisfaction, my tenure at Ace LLC honed my expertise in route planning and vehicle maintenance, alongside cultivating a strong work ethic. Demonstrated ability to leverage heavy lifting capacity and exceptional communication skills resulted in streamlined processes and elevated service standards, contributing significantly to business success.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

15
years of professional experience

Work History

Ace LLC

Owner/Operator Truck Driver
09.2022 - Current

Job overview

  • Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Managed day-to-day business operations.
  • Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions
  • Collected and disposed of trash in vehicle console spaces and under seats.
  • Shined vehicle windows and windshields to remove water spots.
  • Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
  • Promoted repeat business through exceptional customer service and attention to individual needs.
  • Reduced wait times by streamlining the detailing process without sacrificing quality.
  • Collaborated with team members to complete high-volume tasks, ensuring timely completion of all jobs.
  • Assisted in training new employees on proper detailing techniques, fostering a positive work culture.
  • Maintained a clean and organized work environment for efficient service delivery.
  • Stayed informed on industry trends__ ensuring our car wash utilized best practices for both efficiency and quality outcomes.
  • Improved overall car wash efficiency with meticulous attention to detail in each task.
  • Mastered various cleaning techniques for optimal results on different vehicle surfaces.
  • Kept inventory of supplies well-stocked and readily available for use, minimizing downtime between jobs.
  • Conducted thorough inspections before releasing vehicles back to customers, ensuring complete satisfaction with services provided.
  • Developed tailored cleaning solutions based on specific vehicle requirements, maximizing effectiveness and reducing potential damage risks.
  • Maintained open lines of communication__ with fellow detailers to create a supportive and cooperative work environment.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Maintained clean, tidy and safe work environment.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Used specialized cleaning products to remove stains from interior and exterior surfaces.
  • Removed dirt and debris from vehicle and equipment interiors.
  • Provided exceptional customer service and addressed customer inquiries.
  • Refilled gas tanks and documented fluid levels.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.
  • Inspected vehicles and equipment for visible damage.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Performed detailed vacuuming of interior and exterior of vehicles and equipment.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Utilized high-pressure washers to clean vehicles and equipment.
  • Maintained records of cleaning activities.
  • Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
  • Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
  • Wiped down and polished interior and exterior surfaces.
  • Applied chemicals and used high-pressure wash and scrubbers to clean rims.
  • Checked and replaced windshield wipers on vehicles and equipment.
  • Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
  • Applied wax and sealants to exterior of vehicles and equipment.
  • Painted engine components and related parts by using spray gun or aerosol can and masking material.

Genesis Landscaping Services

Landscaping Crew Leader
02.2021 - 07.2023

Job overview

  • Resolved conflicts between crewmembers professionally while maintaining focus on project goals.
  • Conducted regular performance evaluations for crew members, identifying areas for improvement and developing personalized action plans accordingly.
  • Evaluated project progress against established timelines to adjust resources as needed for successful completion.
  • Managed inventory of materials efficiently to ensure availability when required.
  • Enhanced curb appeal for residential properties by designing and implementing landscaping projects.
  • Balanced project budgets effectively by carefully monitoring expenses and making informed decisions on labor allocation, materials, and equipment usage.
  • Maintained open lines of communication with clients throughout the duration of projects.
  • Attended industry conferences for continued professional development in landscape design trends and best practices.
  • Increased client retention rates by proactively addressing concerns and offering solutions that exceeded expectations.
  • Improved client satisfaction by effectively managing landscaping crews and ensuring timely project completion.
  • Streamlined crew operations by creating efficient daily work schedules and assigning tasks based on individual strengths.
  • Worked closely with clients during initial consultations to create customized landscape designs that met their preferences and functional needs.
  • Collaborated with subcontractors to coordinate project activities, achieving seamless installation of hardscape elements such as walkways, patios, and retaining walls.
  • Reduced equipment downtime by performing routine maintenance on tools and machinery, resulting in uninterrupted productivity.
  • Performed planting, watering, mulching, and edging of lawns.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Installed lights, sprinklers and other outdoor features based on requirements.
  • Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols.
  • Delegated tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations.
  • Enforced safety protocols for projects to minimize equipment accidents and personnel injuries.
  • Managed supply inventory and assigned replenishment to team members.
  • Adapted daily plans according to weather, staffing levels and client needs to maintain excellent client satisfaction and adhere to timelines.
  • Assisted clients with development of long-term landscape plans and strategies.
  • Identified tools, machinery and personnel required for projects and properly managed resources.
  • Maintained tools and equipment to foster safe and consistent operation.
  • Reviewed landscape project tasks, determining budgets and timelines for completion.
  • Supervised landscaping teams, prioritizing tasks and giving feedback for quality control.
  • Instructed team members in groundskeeping practices, lawn cultivation, pruning and grounds design.
  • Educated clients on proper lawn and plant care, giving details on appropriate watering and fertilization.
  • Utilized GPS navigation systems effectively to determine optimal routing solutions that reduced travel time while avoiding unnecessary risks associated with road hazards or congestion.
  • Maximized vehicle longevity by performing routine maintenance tasks such as oil changes, tire rotations, brake system checks as needed or required by the manufacturer''s recommendations.
  • Secured cargo for transport using straps, chains, or other appropriate securing devices to prevent damage in transit.
  • Improved fuel efficiency by practicing eco-friendly driving techniques and monitoring vehicle performance.
  • Participated in safety meetings to stay informed about changing regulations, industry trends, and best practices for maintaining a secure work environment.
  • Kept accurate logs of hours driven per day per federal regulations ensuring compliance with mandated rest periods and preventing driver fatigue.
  • Maintained a safe driving record through vigilant adherence to traffic laws and safety regulations.
  • Reduced downtime with thorough pre-and post-trip inspections, identifying potential issues before they became problems.
  • Contributed to a positive work environment by fostering open communication channels with colleagues and supervisors regarding workplace concerns or suggestions for improvement.
  • Navigated challenging road conditions safely, adjusting driving techniques according to weather or traffic situations.
  • Exhibited strong problem-solving skills by addressing unforeseen issues that arose during transport such as equipment malfunctions or unexpected detours.
  • Maintained up-to-date certifications and licenses required for operation of tractor-trailer vehicles, ensuring ongoing eligibility for employment within the transportation sector.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Completed routine maintenance on truck to keep in working order.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.

Sundial Construction

Sundial Construction
04.2021 - 09.2022

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Maintained clean, safe worksite for team safety and to help keep projects on-track.
  • Contributed to client satisfaction by maintaining a professional demeanor and consistently delivering high-quality workmanship.
  • Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
  • Preserved the structural integrity of concrete by applying appropriate sealing or waterproofing treatments after curing.
  • Collaborated with team members to achieve timely completion of projects, meeting client deadlines and expectations.
  • Assisted with installation of steel and anchor bolts to reinforce concrete.
  • Completed various concrete finishing tasks including screeding, edging, and floating for high-quality results.
  • Operated heavy machinery such as mixers, pumps, and power tools to expedite the concrete pouring process.
  • Installed rebar and molded expansion joints and edges for concrete projects.
  • Demolished and repaired old concrete surfaces.
  • Enhanced project efficiency by assisting in the setup and dismantling of concrete forms and frameworks.
  • Fostered a positive team environment that encouraged collaboration and open communication among staff members.
  • Increased job site safety by enforcing strict adherence to safety protocols and guidelines.
  • Developed strong relationships with suppliers, negotiating competitive pricing on materials without sacrificing quality standards.
  • Ensured customer satisfaction by delivering timely and professional turf installation services.
  • Adapted quickly to unforeseen challenges during installations, maintaining professionalism and efficiency under pressure.
  • Performed equipment maintenance and repairs to keep tools functional for projects.
  • Utilized lawn striping methods for healthy grass growing and appearance.
  • Developed and maintained efficient irrigation system for outdoor areas.
  • Applied fertilizers and pesticides to outdoor areas according to safety standards.
  • Maintained gardening tools by replacing blades and fluids.
  • Prepared soil for planting and sowing.

Dominos Pizza Inc.

DOMINOS PIZZA
05.2018 - 12.2020

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Owner-Operator

Gaines Lawn Service
01.2018 - 11.2020

Job overview

  • Facilitated smooth loan onboarding processes, ensuring clients fully understood their obligations and rights.
  • Maintained up-to-date knowledge of regulatory changes, ensuring all loan servicing activities complied with legal standards.
  • Established strong relationships with external loan servicing partners, enhancing service quality and client satisfaction.
  • Reduced delinquencies with proactive communication strategies and tailored payment plans for borrowers facing financial difficulties.
  • Implemented customer feedback mechanisms, enabling continuous improvement in loan servicing processes.
  • Enhanced customer satisfaction by efficiently handling inquiries, addressing concerns, and providing timely updates on loan status.
  • Developed strong relationships with borrowers through regular communication and follow-ups, fostering trust and loyalty among clients.
  • Continuously updated knowledge of lending regulations and industry trends, ensuring the provision of accurate and up-to-date information to clients during interactions.
  • Achieved departmental goals for loan servicing quality metrics by consistently adhering to established procedures and guidelines within given timeframes.
  • Maintained accurate records of all loan transactions in accordance with industry best practices and regulatory guidelines.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Assisted customers with completing loan applications and other paperwork.
  • Processed loan applications and monitored progress from start to finish.
  • Maintained clean workspaces by properly disposing of debris and clippings after each job.
  • Edged sidewalks, driveways, and landscape features using line trimmer.
  • Performed routine maintenance on mowing equipment for increased longevity and optimal performance.
  • Mowed lawns of residential properties on weekly basis to maintain grass length.
  • Emptied and cleaned grass catcher and mulching bags to discard grass cuttings.
  • Removed rocks and other items from lawn for mower safety and clean appearance.
  • Adjusted mower height and speed settings to accommodate different types of terrain.
  • Developed and maintained effective working relationships with clients to secure repeat jobs.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Reduced time spent on each job with efficient use of various mowing equipment.
  • Removed grass clippings and leaves from property using blower.
  • Cut trees and shrubs to shape and maintain landscape.
  • Removed tree stumps, roots and debris for cohesive landscape appearance.
  • Removed debris and waste from outdoor areas.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Communicated effectively with clients to address concerns and provide updates on scheduled services or ongoing projects.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Maintained gardening tools by replacing blades and fluids.
  • Performed equipment maintenance and repairs to keep tools functional for projects.
  • Developed and maintained efficient irrigation system for outdoor areas.
  • Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
  • Inspected gardens for pests, weeds and diseases.
  • Assisted with irrigation system maintenance and repair.
  • Applied fertilizers and pesticides to outdoor areas according to safety standards.
  • Prepared soil for planting and sowing.
  • Designed programs for landscape maintenance, pest management, composting, and other related topics.
  • Utilized lawn striping methods for healthy grass growing and appearance.
  • Installed stonework according to landscape design plan and client specifications.
  • Developed and implemented strategies for water conservation.

Growth Devolpement

Customer Service Representative
03.2017 - 10.2019

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accura
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.

Willie Gaines

Gaines Muilti Lines Serivices
04.2010 - 09.2016

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Villa Rica Highschool
Villa Rica, GA

High School Diploma

University Overview

Skills

  • Heavy lifting capacity
  • Safe driving practices
  • Customer service
  • Recordkeeping and documentation
  • Self-motivation and discipline
  • Defensive driving techniques
  • Safety compliance
  • Fuel efficiency maximization
  • Accident prevention strategies
  • Effective communication
  • Safety management
  • Route planning
  • Load securing proficiency
  • Vehicle inspection
  • Hazardous materials handling
  • Logbook management
  • Vehicle maintenance
  • Pallet jack operation
  • Load security
  • Mechanical troubleshooting
  • GPS navigation systems
  • Truck loading and unloading
  • DOT compliance
  • Regulatory compliance
  • Freight handling
  • Critical thinking capacity
  • Professionalism and work ethic
  • Log updating
  • Strong work ethic
  • Long-haul driving
  • Safe driving
  • Mechanical tools
  • Time management
  • Loading and unloading
  • GPS and route planning
  • Attention to detail
  • Commercial driving
  • Dependable and reliable
  • Inclement weather driving
  • Decision-making
  • Heavy lifting
  • Accurate record keeping
  • Verbal and written communication
  • Vehicle inspections
  • Cargo handling
  • Tractor-trailer driving specialist
  • Hazardous materials endorsement
  • Logistics planning
  • Defensive driver training
  • Heavy haul expert
  • Document management
  • Schedule management
  • Emergency response
  • Equipment maintenance
  • Equipment operation
  • Vehicle systems
  • Auto delivery
  • Route management
  • Invoice verification
  • Materials transport
  • Lift up to [number] pounds
  • XATA experience
  • Efficient trip planner
  • Planning

Accomplishments

Accomplishments
  • Collaborated with team of [Number] in the development of [Project name].
  • Documented and resolved [Issue] which led to [Results].

Timeline

Owner/Operator Truck Driver
Ace LLC
09.2022 - Current
Sundial Construction
Sundial Construction
04.2021 - 09.2022
Landscaping Crew Leader
Genesis Landscaping Services
02.2021 - 07.2023
DOMINOS PIZZA
Dominos Pizza Inc.
05.2018 - 12.2020
Gaines Lawn Service
Owner-Operator
01.2018 - 11.2020
Customer Service Representative
Growth Devolpement
03.2017 - 10.2019
Gaines Muilti Lines Serivices
Willie Gaines
04.2010 - 09.2016
Villa Rica Highschool
High School Diploma
Chancellor Gaines